Hotel Receptionist

Scotsman Hospitality; Aberdeen City; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

TRONC tips

Wagestream pay as you earn

30% off food and cinema tickets

Hotel and Apartment discounts

Scotsman Perks Portal

Staff meals on duty

Flexible working opportunities

Scotsman Steps training programme

Job summary

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with venues across Scotland, including hotels. The Scotsman is a luxury hotel renowned for its elegant features and iconic setting.

We invite applications for a Hotel Receptionist to join our team and help deliver outstanding guest experiences. Join The Scotsman Group and enjoy benefits like staff meals, flexible working opportunities, and career development through our training programmes.

Qualifications

• Experience in a similar role is desirable.
• Availability to work shifts, including evenings and weekends.
• Strong customer service and communication skills are essential.

Responsibilities

• Report to the General Manager and collaborate with all departments to ensure guest satisfaction.
• Ensure accurate data input into the booking system and settle accounts as required.
• Handle guest enquiries and complaints professionally.
• Maintain correct cash, charges, float, and till procedures in line with policy.

Skills

Teamwork

Flexible attitude

Tools

Opera booking system

Job description

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.

The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows.

Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role

As Hotel Receptionist, your role will include:

• Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
• Responsibility for accuracy of data input into the company booking system and charging accounts as required.
• Handling all guest enquiries and complaints in a professional manner.
• Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.

The Person

The ideal candidate will have:

• Experience in a similar role.
• A great 'can do' attitude and enjoy working as part of a team in a social environment.
• Availability to work shifts, including evenings and weekends as per business needs.
• Previous experience of Opera or similar booking system is desirable.