Hotel Receptionist

Pershore Patty; Chaddesley Corbett; On-site; GBP 25,000; Part time

Job summary

A hospitality company is seeking a part-time Hotel Receptionist based in Chaddesley Corbett. In this role, you will provide excellent customer service from the moment guests arrive until checkout. Your tasks include checking-in guests, managing room allocations, and enhancing guest satisfaction. Ideal candidates will have strong communication and IT skills, with a passion for delivering outstanding service. Benefits include generous leave, discounts, and wellness programs. Apply to be part of a values-driven team.

Benefits

31 days of leave

Monthly tips

Exclusive savings at 800+ retailers

Access to Wellbeing Center

Health & Wellness Plans

Cycle-to-Work options

Discounted stays at properties

Free parking and meals on duty

Qualifications

• Genuine and warm approach with stand out people skills.
• Experience preferred, but passion for customer service is key.
• Fluency in English both written and spoken.

Responsibilities

• Ensure a warm welcome and assist guests during their stay.
• Coordinate with other departments to enhance guest experience.
• Handle incoming calls and allocate rooms.

Skills

Customer service skills

Attention to detail

Good communication skills

Ability to work in a fast-paced environment

IT skills

Job description

Job Title

Hotel Receptionist

Hours

Part time – 32 hours over 4 days

Location

Brockencote Hall, Chaddesley Corbett, Kidderminster, DY10 4PY

Salary

£24,628pa – pro rata to 32 hours per week across 4 days

Job description

As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.

Yet the role is so much more than that, you’ll work closely with other departments to enhance guest the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.

What you’ll need to be a Receptionist?

• To have a genuine and warm approach, with stand out people skills;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

What’s in it for you?

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

How to apply

View the full job description and apply HERE

Ref: Please quote ‘Pershore Patty Job Board’ when applying