Hotel Receptionist

Bespoke Hotels; Carnoustie; On-site; GBP 18,000 - 25,000; Full time

Job summary

Bespoke Hotels is seeking an exceptional Receptionist to join their team in Carnoustie. The ideal candidate will have at least one year of experience in a similar role, showcasing strong customer service and communication skills. Responsibilities include managing guest check-ins and check-outs, maximising room revenues, and resolving customer inquiries efficiently.

Qualifications

• At least one year's experience in a similar position.
• Excellent customer service skills.
• Ability to use phone and computer systems.

Responsibilities

• Maximising room revenues and ensuring guest satisfaction.
• Handling check-in and check-out procedures.
• Resolving customer complaints professionally.

Skills

Communication

Organisation

Problem Solving

Customer Service

Job description

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.

Key Responsibilities Of The Role

1. Be familiar with the day's business, including arrivals, departures, and special requests.
2. Deal with guests promptly upon arrival and departure, following Company Standards for check-in and check-out procedures.
3. Understand guests’ requirements during check-in and check-out.
4. Ensure all cash, charge, float, and till procedures are carried out according to company policy.
5. Demonstrate a working knowledge of all hotel services and facilities, as well as local area information, to assist guests effectively.
6. Attend daily meetings to keep the team updated.
7. Maximise sales through up-selling, incentives, and promotions.
8. Handle customer enquiries and booking requests promptly, courteously, and efficiently.
9. Resolve customer complaints professionally and promptly.
10. Operate the telephone system competently and in line with operating and company standards.

Requirements Of The Role

1. Experience working in a hotel or customer-related role.
2. Excellent customer service skills, with the ability to follow standards and organise effectively.
3. Ability to make decisions in a fast-paced environment and enjoy it.
4. Strong problem-solving skills.
5. Good communication skills with guests and team members.
6. Ability to use phone and computer systems.