Services Host

BaxterStorey; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join BaxterStorey as a Service Host and be a vital part of delivering exceptional hospitality experiences. You will manage client reception, host events, and provide support to ensure every interaction exceeds expectations. We value inclusivity and encourage all individuals to apply, regardless of background.

Benefits

Bespoke training and development opportunities

Pension and life insurance

Discounts available on the HAPI app

Employee assistance programme

Cycle to work scheme

Qualifications

• Must communicate confidently face-to-face or over the phone.
• Immaculate personal presentation & excellent customer service.
• Ability to engage and build rapport with others.

Responsibilities

• Manage client reception and event hosting.
• Assist with room bookings and setup.
• Provide AV support for events.

Skills

Communication

Empathy

Customer Focus

Proactivity

Trust-building

Change Management

Job description

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• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Host who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Service Host who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

The role of the services host is to look after the client reception, the hospitality and hosting of events, book and assist with room booking on the visitor management and room booking system, including room set-ups and some AV assistance

Qualifications

• Able to communicate clearly and confidently face to face or over the telephone
• Able to engage with other people to build empathy and rapport
• Immaculate personal presentation & appearance
• An excellent customer focused manner at all times
• Ability to be proactive
• Ability to communicate effectively and build trust at all levels
• Ability to manage change

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.