Reception supervisor

The Midland Hotel; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hotel in Edinburgh seeks a Reception Supervisor to oversee Front Office operations. This dynamic role involves coaching team members and ensuring exceptional guest experiences. Candidates should possess strong organizational skills and the ability to thrive in a fast-paced environment. Join a supportive team that values your contributions and offers paths for personal growth.

Benefits

Special rates on hotel rooms across the UK & Europe

Recognition scheme with vouchers

Meals on duty

Referral bonus scheme

Regular celebrations and awards

Access to Pension, Life Assurance, Wellbeing Support

Training programmes with progression paths

Qualifications

• Authentic and personable nature.
• Enjoyment in fast-paced environments.
• Ability to coach and train team members.

Responsibilities

• Supervise Front Office operations.
• Inspire and motivate colleagues.
• Ensure memorable experiences for guests.

Skills

Organizational skills

Problem-solving

Team training

Interpersonal skills

Dependability

Job description

Be Yourself – Be a Champion for Your Team – Be Leonardo

As Reception Supervisor, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring all guests have memorable experiences. This busy role involves supervising Front Office operations and leading a vibrant team to exceed guest expectations.

Perks include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme with vouchers for high street shops
• Meals on duty
• Referral bonus scheme
• Regular celebrations like Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Training programmes with clear progression paths

Ideal Candidate:

• Be authentic and personable
• Enjoy a fast-paced environment
• Coach and train new team members
• Bring solutions and think on your feet
• Dependable and reassuring to guests and team
• Excellent organizational skills

Why Join Us?

We value our colleagues as much as our guests. Joining our team means becoming part of the Leonardo community, where your hard work is recognized and supported. Our training and development programmes, like the “NEW Team Coach” workshop, “Guest Care” training, and the “Insights Trainee Manager Programme,” prepare you for future management roles, including Duty Manager. With practical training and clear progression, a bright future in hospitality awaits you!

Our Story

With decades of hotel expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are expanding rapidly. There’s never been a more exciting time to join us!