Front Desk Supervisor (Reception)

Delta Hotels by Marriott Edinburgh; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Delta Hotels by Marriott Edinburgh is seeking a passionate Front Desk Supervisor to join their team. In this role, you will oversee guest services, ensuring memorable experiences while managing a dedicated team. The position offers competitive salary, career growth opportunities, and access to extensive perks including free meals, training programs, and uniform provision.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth service.
• Manage and train guest service staff, maintaining high standards.
• Coordinate guest check-ins and check-outs efficiently.

Skills

Customer Service

Leadership

Communication

Job description

Social network you want to login/join with:

Front Desk Supervisor (Reception), Edinburgh

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Client:

Delta Hotels by Marriott Edinburgh

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7268541e26f9

Job Views:

3

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.

What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:

• Free Meals on
  Duty:Enjoy complimentary meals while
  at work.
• Uniform Provided:A professional uniform is supplied for all
  employees.
• Explore Discounts: A Marriott Discount Card that offers
  benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance
  Programme:Free and confidential
  support for various challenges, including financial advice, stress, and health
  issues.
• Career
  Development:Opportunities for
  career growth and internal transfers within Marriott's global network.
• Training and
  Development:Access to training
  programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Oversee daily
  operationsof guest services, ensuring smooth and efficient service.
• Manage and train guest
  service staff, providing guidance and support to maintain high standards of
  customer service.
• Coordinate guest check-ins
  and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and
  complaintsprofessionally, resolving issues promptly.
• Monitor and maintain
  cleanlinessand organization in all guest service areas.
• Ensure compliance with
  safety and hygiene protocolsto maintain a safe environment.
• Maintain accurate
  recordsof guest interactions, transactions, and staff performance.
• Assist with inventory
  managementand ordering supplies as needed.
• Implement improvements
  based on guest feedbackto enhance their experience.
• Collaborate with other departmentsto
  fulfil guest requests and ensure smooth operations.

Safety and
Company Policies:

• Follow all company and
  safety and security policies and procedures.
• Report maintenance needs,
  accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training
  and certifications.
• Ensure uniform and
  personal appearance are clean and professional.
• Maintain confidentiality
  of proprietary information.
• Communicate with others
  using clear and professional language.
• Develop and maintain
  positive working relationships with others.
• Support the team to reach
  common goals.
• Listen and respond
  appropriately to the concerns of other employees.
• Ensure adherence to
  quality expectations and standards.

Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.

Preferred
Qualifications:

• Related Work Experience:
  At least 1 year of related work experience in a customer service role.

Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!