Hotel Receptionist

Delta Hotels By Marriott Peterborough; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Tips and gratuities

Uniform

Free parking

Life Assurance

Employee discount program

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist to welcome guests and manage check-in/out with professionalism and a warm smile.

You will answer inquiries, assist with information about local attractions, handle phone calls, and maintain a tidy front desk while delivering Marriott's legendary guest service, ensuring every guest feels valued from arrival to departure.

Qualifications

• Team player with excellent communication skills
• Professional appearance with warm demeanor
• Positive attitude with desire to learn
• Proactive, problem-solving approach in fast-paced environment

Responsibilities

• Check guests in and out, manage guest accounts and paperwork
• Assist guests with inquiries and provide information on facilities and local attractions
• Address and resolve guest complaints promptly to ensure satisfaction
• Handle phone calls, messages, and transfer to appropriate departments
• Maintain front desk area, ensuring it is clean, organized and well maintained
• Maintain professionalism and adhere to hotel policies and procedures
• Prepare reports and update occupancy statistics

Job description

Unleash your charm and hospitality superpowers! Join our fantastic
front office team as a Hotel Receptionist and create memorable guest
experiences!

Receptionists at Delta Hotels by Marriott Peterborough provide a vital
role in being the first and last point of contact. The ideal candidate should
be confident in giving a great first and last impression of the hotel.

We are looking for:

• A team-player with excellent communication skills
• A professional appearance with a warm and welcoming demeanour
• A positive attitude with the desire to learn
• A proactive, problem-solving approach to working in a fast-paced
  environment

Your day to day duties include:

• Checking guests in and out of the hotel and managing guest
  accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.

Benefits include:

• Tips and gratuities
• Uniform
• Free parking
• Life Assurance
• Employee discount program
• Wellness programme

Our goal is to Put People First "Take care of associates and they
will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 95 years.
Our 'people first' culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.

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Hotel Receptionist Peterborough, England, United Kingdom