Hotel Front Desk: Guest Experience Pro

Delta Hotels By Marriott Peterborough; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Tips and gratuities

Uniform

Free parking

Life Assurance

Employee discount program

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist to welcome guests and manage check-in/out with professionalism and a warm smile.

You will answer inquiries, assist with information about local attractions, handle phone calls, and maintain a tidy front desk while delivering Marriott's legendary guest service, ensuring every guest feels valued from arrival to departure.

Qualifications

• Team player with excellent communication skills
• Professional appearance with warm demeanor
• Positive attitude with desire to learn
• Proactive, problem-solving approach in fast-paced environment

Responsibilities

• Check guests in and out, manage guest accounts and paperwork
• Assist guests with inquiries and provide information on facilities and local attractions
• Address and resolve guest complaints promptly to ensure satisfaction
• Handle phone calls, messages, and transfer to appropriate departments
• Maintain front desk area, ensuring it is clean, organized and well maintained
• Maintain professionalism and adhere to hotel policies and procedures
• Prepare reports and update occupancy statistics

Job description

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist to welcome guests and manage check-in/out with professionalism and a warm smile.

You will answer inquiries, assist with information about local attractions, handle phone calls, and maintain a tidy front desk while delivering Marriott's legendary guest service, ensuring every guest feels valued from arrival to departure.