Casual Hotel Receptionist

Delta Hotels by Marriott Peterborough; Peterborough; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Tips and gratuities

Meals on duty

Uniform

Free parking

Gym membership

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist for casual hours. You will be the first and last point of contact, delivering a warm, professional welcome and assistance to guests.

The role focuses on smooth front desk operations, guest inquiries, and efficient handling of check-ins and check-outs. Flexibility and a can-do attitude are essential to thrive in a busy hotel environment.

Qualifications

• Team player with excellent communication skills.
• Professional appearance with a warm and welcoming demeanour.
• Positive attitude with the desire to learn.
• Proactive, problem-solving approach for fast-paced environments.

Responsibilities

• Check guests in and out, manage guest accounts and payment details.
• Assist guests with inquiries and information about facilities and local attractions.
• Address and resolve guest complaints promptly to ensure satisfaction.
• Handle phone calls, take messages, and transfer calls to departments.
• Maintain a clean, organized front desk area and professional service.

Skills

Team player

Excellent communication

Professional appearance

Positive attitude

Proactive problem-solving

Job description

Hotel Receptionist - Casual Hours

Join our friendly hotel team!

We are looking for professional and enthusiastic Hotel Receptionists to join our team on a casual hours basis, offering flexibility to suit your availability.

At Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.

We Are Looking For

• A team-player with excellent communication skills
• A professional appearance with a warm and welcoming demeanour
• A positive attitude with the desire to learn
• A proactive, problem-solving approach to working in a fast-paced environment

Your Day To Day Duties Include

• Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.

Benefits Include

• Tips and gratuities
• Meals on duty
• Uniform
• Free parking
• Gym membership
• Wellness programme

If you are passionate about delivering great guest experiences and are looking for flexible work in a welcoming hotel environment, we would love to hear from you.