Hotel Receptionist

Delta-By-Hotels-By-Marriott-Peterborough; Peterborough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Tips and gratuities

Meals on duty

Uniform

Free parking

Gym membership

Life Assurance

Referral scheme

Employee discount program

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is seeking a welcoming Hotel Receptionist to be the first and last point of contact for guests.

You will deliver exceptional hospitality, handle check-in/check-out, and assist guests with information about local attractions and hotel facilities.

Qualifications

• Must be a customer-focused individual with a friendly demeanor.
• Strong communication and interpersonal skills.
• Maintain a professional appearance and manner at all times.
• Proactive, solution-oriented mindset in a fast-paced environment.

Responsibilities

• Check guests in and out and manage guest accounts with accurate paperwork and payments.
• Assist guests with enquiries and provide information about hotel facilities and local attractions.
• Address and resolve guest complaints promptly to ensure satisfaction.
• Answer phone calls, take messages, and transfer to appropriate departments or guests.
• Maintain a clean, organized front desk area and high standard of professionalism.
• Prepare reports and update occupancy statistics as required.

Skills

Team player

Excellent communication

Professional appearance

Positive attitude

Job description

Unleash your charm and hospitality superpowers! Join our fantastic front office team as a Hotel Receptionist and create memorable guest experiences!

Receptionists at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.

We are looking for:

• A team-player with excellent communication skills
• A professional appearance with a warm and welcoming demeanour
• A positive attitude with the desire to learn
• A proactive, problem-solving approach to working in a fast-paced environment

Your day to day duties include:

• Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.

Benefits include:

• Tips and gratuities
• Meals on duty
• Uniform
• Free parking
• Gym membership
• Life Assurance
• Referral scheme
• Employee discount program
• Wellness programme

Our goal is to Put People First "Take care of associates and they will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 95 years. Our 'people first' culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.