Front Desk Guest Experience Host

Delta Hotels by Marriott Peterborough; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tips and gratuities

Meals on duty

Uniform

Free parking

Gym membership

Life Assurance

Referral scheme

Employee discount program

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist to greet guests, manage check-ins/outs and support inquiries with a warm, professional approach.

You will handle guest accounts, provide information on local attractions, and maintain a tidy front desk while upholding Marriott standards of service. A proactive, guest-focused attitude is essential to thrive in this role.

Qualifications

• Excellent communication skills required.
• Professional appearance with warm and welcoming demeanor.
• Positive attitude with willingness to learn.
• Proactive, solution-focused approach in a fast-paced environment.

Responsibilities

• Check guests in and out, manage guest accounts and payments.
• Assist guests with inquiries and provide information about facilities and local attractions.
• Address and resolve guest complaints promptly to ensure satisfaction.
• Handle calls, take messages, and route to appropriate departments.
• Maintain a clean, organized front desk area and professional conduct.
• Prepare reports and update occupancy statistics.

Skills

Communication

Team player

Professional appearance

Positive attitude

Problem-solving

Job description

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist to greet guests, manage check-ins/outs and support inquiries with a warm, professional approach.

You will handle guest accounts, provide information on local attractions, and maintain a tidy front desk while upholding Marriott standards of service. A proactive, guest-focused attitude is essential to thrive in this role.