Casual Hotel Receptionist

Delta Hotels By Marriott Peterborough; Cambridgeshire and Peterborough; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Tips and gratuities

Uniform

Free parking

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is looking for friendly Hotel Receptionists to join on a casual hours basis. You will be the first and last point of contact, ensuring guests receive a warm, professional welcome and smooth check-in/out.

We value team players with excellent communication and a proactive, guest-focused attitude in a fast-paced setting. Flexible hours offer an opportunity to balance work with personal commitments while contributing to a welcoming hotel team.

Qualifications

• A team-player with excellent communication skills.
• A professional appearance with a warm and welcoming demeanor.
• A positive attitude with the desire to learn.
• A proactive, problem-solving approach to working in a fast-paced environment.

Responsibilities

• Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.

Skills

Communication skills

Team player

Professional appearance

Positive attitude

Proactive problem-solving

Job description

Hotel Receptionist - Casual Hours

Join our friendly hotel team!

We are looking for professional and enthusiastic Hotel Receptionists to join our team on a casual hours basis, offering flexibility to suit your availability.

At Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.

We are looking for:

• A team-player with excellent communication skills
• A professional appearance with a warm and welcoming demeanour
• A positive attitude with the desire to learn
• A proactive, problem-solving approach to working in a fast-paced environment

Your day to day duties include:

• Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.

Benefits include:

• Tips and gratuities
• Uniform
• Free parking
• Wellness programme

If you are passionate about delivering great guest experiences and are looking for flexible work in a welcoming hotel environment, we would love to hear from you.

Casual Hotel Receptionist • Peterborough, England, United Kingdom