Casual Hotel Receptionist

Delta-By-Hotels-By-Marriott-Peterborough; Peterborough; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Tips and gratuities

Meals on duty

Uniform

Free parking

Gym membership

Wellness programme

Job summary

Delta Hotels by Marriott Peterborough is seeking a friendly Hotel Receptionist on casual hours to join our front desk team. You will be the first and last point of contact for guests, providing a warm welcome and efficient service throughout their stay.

Responsibilities include checking guests in and out, assisting with inquiries, handling calls, and maintaining a polished front desk area while upholding hotel standards and procedures.

Qualifications

• A team-player with excellent communication skills.
• A professional appearance with a warm and welcoming demeanour.
• A positive attitude with the desire to learn.
• A proactive, problem‑solving approach to working in a fast-paced environment.

Responsibilities

• Check guests in and out of the hotel and manage guest accounts, ensuring paperwork and payment details are correct.
• Assist guests with inquiries and requests, provide information about hotel facilities, services and local attractions.
• Address and resolve guest complaints or issues promptly to ensure satisfaction.
• Handle phone calls, take messages, and transfer calls to the appropriate departments or guests.
• Manage the front desk area, keeping it clean, organised and well maintained.
• Maintain a high level of professionalism and customer service, following hotel policies and procedures.
• Prepare reports and update occupancy statistics.

Skills

Team player

Communication

Professional appearance

Positive attitude

Problem solving

Job description

Hotel Receptionist - Casual Hours

Join our friendly hotel team!

We are looking for professional and enthusiastic Hotel Receptionists to join our team on a casual hours basis, offering flexibility to suit your availability.

At Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.

We are looking for:

• A team-player with excellent communication skills
• A professional appearance with a warm and welcoming demeanour
• A positive attitude with the desire to learn
• A proactive, problem‑solving approach to working in a fast-paced environment

Your day to day duties include:

• Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.

Benefits include:

• Tips and gratuities
• Meals on duty
• Uniform
• Free parking
• Gym membership
• Wellness programme

If you are passionate about delivering great guest experiences and are looking for flexible work in a welcoming hotel environment, we would love to hear from you.

Compensation: Competitive salary