Hotel Receptionist

Crazy Bear Group; Beaconsfield; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

50% off food and drink for up to four

50% off overnight stays

28 days’ annual leave

Training and progression opportunities

Bear of the Month rewards

Job summary

Crazy Bear Beaconsfield is seeking a warm, organised Hotel Receptionist to welcome guests and manage check-ins, check-outs and inquiries across two hotels. You’ll coordinate with housekeeping, restaurants, bars, and other departments to ensure smooth arrivals and departures.

You will handle phone and email inquiries, upsell bedrooms and services, and maintain accurate billing while keeping handovers clear between shifts, with discretion over guest information.

Qualifications

• Experience in hotel reception or customer service is useful.
• Warmth and organisation are essential.
• Right to work in the UK and driving licence with vehicle may be required.

Responsibilities

• Welcome guests and complete check-in administration.
• Show guests to bedrooms and explain facilities.
• Coordinate arrivals and special requests.
• Work with housekeeping, restaurants, bars and other departments.
• Complete check-outs, bills and payments accurately.
• Respond to guest questions and resolve simple problems.
• Answer telephone and email enquiries.
• Manage bedroom and dining reservations.
• Recommend and upsell services.
• Complete daily reports and reception administration.
• Maintain clear handovers between shifts.
• Handle guest information confidentially.

Skills

Customer service

Organisation

Communication

Problem solving

Hospitality

Sales/upselling

Tools

Hotel systems

Job description

Hotel Receptionist - Crazy Bear Beaconsfield

Reception is where everything arrives first: guests, questions, deliveries and the occasional problem nobody ordered.

We’re looking for a warm, organised and switched-on Hotel Receptionist to help make every stay run smoothly from arrival to departure.

You’ll welcome guests, manage check-ins and check-outs, answer enquiries and work closely with every department across the hotel. You’ll need to know what’s happening—or at least know who does.

What you’ll be doing across two hotels

• Welcoming guests and completing check-in administration
• Showing guests to their bedrooms and explaining the hotel’s facilities
• Preparing for arrivals and coordinating special requests
• Working with housekeeping, restaurants, bars and other departments
• Completing check-outs, bills and payments accurately
• Responding to guest questions and resolving straightforward problems
• Answering telephone and email enquiries
• Managing and supporting bedroom and dining reservations
• Recommending and upselling bedrooms, dining, drinks and Thai massage treatments
• Completing daily reports, filing and general reception administration
• Maintaining clear handovers between shifts
• Handling guest information carefully and confidentially

Who we’re looking for

Previous hotel reception or customer-service experience is useful, but natural warmth and solid organisation matter just as much.

You’ll be:

• Friendly, confident and comfortable speaking with different people
• Organised enough to manage several requests at once
• Accurate with bookings, bills and payments
• Clear and professional over the telephone and by email
• Comfortable learning and using hotel systems
• Calm when plans change or something goes wrong
• Confident recommending and selling the hotel’s services naturally
• Flexible enough to work evenings, weekends and bank holidays
• Able to provide evidence of your right to work in the UK
• Have a drivers licence and vehicle.

We want genuine hospitality. Nobody needs the polished “reception voice” for eight hours straight.

The good stuff

• £12.82 per hour
• 50% off food and drink for up to four people
• 50% off overnight stays
• 50% off Crazy Bear ticketed events
• One free overnight stay every year
• An extra day off for your birthday
• 28 days’ annual leave, including bank holidays
• One additional day of holiday for each completed year of service, up to 33 days including bank holidays
• Training and opportunities to progress
• £300 for successfully referring someone who joins us
• Financial recognition for going above and beyond
• Bear of the Month rewards
• Workplace pension
• Access to Hospitality Rewards perks and discounts

Where you’ll be working

Crazy Bear Beaconsfield is Town.

Signature bedrooms, two restaurants—The Dining Room and Hom Thai—two bars and a hidden outdoor pool, all tucked into the middle of Old Beaconsfield.

Our cocktail bar is mirrored, low-lit and built for late nights. The wine list is considered, the drinks are taken seriously and the atmosphere rarely sits still for long.

If you can remember a guest’s name, keep track of three requests and solve a problem without looking panicked, we should talk.