Assistant Front Office Manager

Crazy Bear Group; Beaconsfield; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

On-target earnings

Discounted food & drink

Discounted overnight stays

Ticketed events discounts

Free overnight stay annually

Birthday day off

Annual leave 28 days + bank holidays

Holiday accrual up to 33 days

Training and progression

Refer-a-friend bonus

Recognition for excellence

Bear of the Month

Workplace pension

Hospitality Rewards

Job summary

Crazy Bear Beaconsfield & Stadhampton is seeking an Assistant Front Office Manager to lead our reception teams across two hotels. Based mainly in Beaconsfield, you will also work at Stadhampton to keep standards consistent and guests enjoying the same thoughtful service.

You’ll oversee day-to-day front office operations, manage shifts, billing accuracy, guest records and training, while collaborating with housekeeping and reservations.

Qualifications

• Front-office management or assistant management experience within a hotel.
• The confidence to lead teams across more than one location.
• Strong knowledge of hotel reception and reservation procedures.
• Experience using property-management and booking systems Mews and SevenRooms would be useful.
• A calm, practical approach to complaints and unexpected problems.
• Strong organisation and attention to detail.
• The ability to train, support and hold people accountable.
• Good commercial awareness across occupancy, room revenue and labour.
• Clear communication with guests, colleagues and senior management.
• The ability to travel reliably between Beaconsfield and Stadhampton.
• Flexibility to work a varied hospitality rota.
• The right to work in the UK.

Responsibilities

• Supporting the day-to-day management of front-office operations across both hotels
• Leading reception shifts and acting as a senior point of contact for guests and colleagues
• Making sure arrivals, departures, billing and payments run accurately
• Reviewing occupancy, arrivals, special requests and operational priorities
• Handling guest feedback and resolving problems calmly
• Supporting rotas, holiday planning and appropriate staffing levels
• Recruiting, onboarding, training and developing reception team members
• Setting clear expectations and addressing performance or conduct concerns
• Maintaining consistent procedures and service standards across both hotels
• Monitoring handovers, checklists, reports and front-office administration
• Working closely with housekeeping, reservations, food and beverage, events and maintenance
• Supporting room sales, upgrades and additional bookings
• Maintaining accurate guest records and protecting confidential information
• Covering operational shifts, including evenings, weekends and bank holidays

Skills

Front-office management

Team leadership

Hotel reception procedures

Reservation procedures

Guest service handling

Staff scheduling

Communication

Multi-location travel

PMS knowledge

Problem solving

Tools

Mews

SevenRooms

Job description

Assistant Front Office Manager - Crazy Bear Beaconsfield & Stadhampton

Two hotels. Two very different personalities. One front-office operation that needs to work properly across both.

We're looking for a Assistant Front Office Manager to help lead our reception teams across Crazy Bear Beaconsfield and Stadhampton.

Primarily based in Beaconsfield, you'll also work regularly at Stadhampton keeping standards consistent, developing the teams and making sure guests receive the same confident, thoughtful service wherever they stay.

What you'll be doing

• Supporting the day-to-day management of front-office operations across both hotels
• Leading reception shifts and acting as a senior point of contact for guests and colleagues
• Making sure arrivals, departures, billing and payments run accurately
• Reviewing occupancy, arrivals, special requests and operational priorities
• Handling guest feedback and resolving problems calmly
• Supporting rotas, holiday planning and appropriate staffing levels
• Recruiting, onboarding, training and developing reception team members
• Setting clear expectations and addressing performance or conduct concerns
• Maintaining consistent procedures and service standards across both hotels
• Monitoring handovers, checklists, reports and front-office administration
• Working closely with housekeeping, reservations, food and beverage, events and maintenance
• Supporting room sales, upgrades and additional bookings
• Maintaining accurate guest records and protecting confidential information
• Covering operational shifts, including evenings, weekends and bank holidays

What we're looking for

• Front-office management or assistant management experience within a hotel
• The confidence to lead teams across more than one location
• Strong knowledge of hotel reception and reservation procedures
• Experience using property-management and booking systems Mews and SevenRooms would be useful
• A calm, practical approach to complaints and unexpected problems
• Strong organisation and attention to detail
• The ability to train, support and hold people accountable
• Good commercial awareness across occupancy, room revenue and labour
• Clear communication with guests, colleagues and senior management
• The ability to travel reliably between Beaconsfield and Stadhampton
• Flexibility to work a varied hospitality rota
• The right to work in the UK

You'll need to know what's happening at both hotels and spot what could happen next.

The good stuff

• On-target earnings of £40,000 per year
• Full-time contract of 48 hours per week
• 50% off food and drink for up to four people
• 50% off overnight stays
• 50% off Crazy Bear ticketed events
• One free overnight stay every year
• An extra day off for your birthday
• 28 days' annual leave, including bank holidays
• One additional day of holiday for each completed year of service, up to 33 days including bank holidays
• Training and opportunities to progress
• £300 for successfully referring someone who joins us
• Financial recognition for going above and beyond
• Bear of the Month rewards
• Workplace pension
• Access to Hospitality Rewards perks and discounts

Where you'll be working

Crazy Bear Beaconsfield is Town. Crazy Bear Stadhampton is Country.

Beaconsfield brings bold bedrooms, restaurants, bars and a steady stream of guests looking for something beyond the ordinary.

Stadhampton is our Oxfordshire home - signature bedrooms, a 16th-century pub, an al fresco terrace and spaces for weddings and events.