Reception Supervisor

Crazy Bear Group; Beaconsfield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

On-target earnings £35,000/year

Full-time 48 hours/week

Staff discounts for food & drinks

Birthday day off

28 days holiday + bank holidays

Progression opportunities

Referral bonus £300

Pension

Hospitality Rewards

Job summary

Crazy Bear Beaconsfield & Stadhampton is seeking a Reception Supervisor to lead the reception teams across both hotels. Based mainly in Beaconsfield, you’ll also support Stadhampton, ensuring a warm, confident welcome for every guest.

Duties include leading shifts, allocating tasks, overseeing check-ins/outs, coordinating with housekeeping, handling payments and bookings, and maintaining service standards. This full-time role offers 28 days holiday, staff discounts, progression opportunities,

Qualifications

• Previous hotel reception experience.
• Supervisory potential to lead a shift.
• Warm, professional guest manner.
• Strong organization and attention to detail.
• Able to lead a shift and stay focused.
• Confident with payments and bookings.
• Familiar with PMS; Mews or SevenRooms helpful.
• Clear communication in person, on the phone, and by email.
• Willing to travel between Beaconsfield and Stadhampton.
• Flexibility: evenings, weekends, bank holidays.
• Right to work in the UK.

Responsibilities

• Lead reception shifts across both hotels.
• Allocate tasks and set priorities.
• Welcome guests and oversee check-ins/outs.
• Review arrivals, departures, room allocations.
• Coordinate with housekeeping to ready rooms.
• Handle bills, payments, and reception admin.
• Respond to phone and email enquiries.
• Manage reservations for bedrooms, dining, and treatments.
• Give recommendations for rooms and experiences.
• Address guest feedback promptly.
• Support and train Receptionists.
• Ensure procedures and standards are followed.
• Complete shift handovers, checklists, and reports.
• Keep guest information and payments secure.
• Escalate unresolved issues to management.
• Support reception management across properties when needed.

Skills

Hotel reception

Supervisory

Guest service

Shift leadership

Payments handling

Reservations systems

Communication

Organization

Tools

Mews

SevenRooms

Job description

Reception Supervisor – Crazy Bear Beaconsfield & Stadhampton

A good reception shift looks effortless.

That usually means someone has checked the arrivals, chased the missing information and solved three problems before the guests noticed any of them.

We’re looking for a Reception Supervisor to help lead our reception teams across Crazy Bear Beaconsfield and Stadhampton.

Primarily based in Beaconsfield, you’ll also work at Stadhampton-taking responsibility for the shift, supporting the team and making sure every guest receives a confident and properly personal welcome.

What you’ll be doing

• Leading reception shifts across both hotels
• Allocating tasks and making sure the team knows the priorities
• Welcoming guests and overseeing check-ins and check-outs
• Reviewing arrivals, departures, room allocations and special requests
• Making sure bedrooms are ready by working closely with housekeeping
• Handling bills, payments and reception administration accurately
• Responding to telephone and email enquiries
• Managing bedroom, dining and treatment reservations
• Recommending rooms, dining and experiences naturally
• Handling first-line guest feedback and resolving problems promptly
• Supporting and training Receptionists
• Checking that reception procedures and service standards are followed
• Completing clear shift handovers, checklists and reports
• Keeping guest information, keys and payment details secure
• Escalating serious or unresolved concerns to management
• Supporting reception management across both properties when required

What we’re looking for

• Previous hotel reception experience
• Supervisory experience-or the confidence and ability to take the next step
• A warm, professional and natural manner with guests
• Strong organisation and attention to detail
• The ability to lead a shift and keep others focused
• Confidence handling payments, bookings and guest concerns
• Experience using property-management or reservation systems-systems-Mews and SevenRooms would be useful
• Clear communication in person, over the telephone and by email
• A calm approach when several things need attention at once
• The ability to travel reliably between Beaconsfield and Stadhampton
• Flexibility to work evenings, weekends and bank holidays
• The right to work in the UK

You won’t need to have every answer. You will need to take responsibility for finding it.

The good stuff

• On-target earnings of £35,000 per year
• Full-time contract of 48 hours per week
• 50% off food and drink for up to four people
• 50% off overnight stays
• 50% off Crazy Bear ticketed events
• One free overnight stay every year
• An extra day off for your birthday
• 28 days’ annual leave, including bank holidays
• One additional day of holiday for each completed year of service, up to 33 days including bank holidays
• Training and opportunities to progress
• £300 for successfully referring someone who joins us
• Financial recognition for going above and beyond
• Bear of the Month rewards
• Workplace pension
• Access to Hospitality Rewards perks and discounts

Where you’ll be working

Crazy Bear Beaconsfield is Town. Crazy Bear Stadhampton is Country.

Beaconsfield brings bold bedrooms, restaurants, bars and guests arriving for everything from dinner to a full weekend away.

Stadhampton is set in the Oxfordshire countryside-with signature bedrooms, a 16th-century pub, an al fresco terrace and spaces for weddings and events.

You’ll be primarily based in Beaconsfield but will work across both hotels, supporting the teams wherever you’re needed. If you can lead the shift, look after the details and make even a complicated arrival feel easy, we should talk.