Hotel Porter- Flexible hours available

Swinton Estate; High Swinton; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A luxury countryside hotel in England is seeking a Hotel Porter to provide exceptional guest service and assistance. You'll be responsible for welcoming guests, handling their luggage, and ensuring their stay is enjoyable. Ideal candidates will have a background in a Front of House role, a guest-focused mindset, and a flexible availability. This position offers 30 days of annual leave, various employee benefits, and a vibrant working environment.

Benefits

30 days annual leave

NEST pension scheme

50% discount on food & beverage

15% discount for family and friends

Access to discounts for various activities

Qualifications

• Experienced in a Front of House environment.
• Full UK driving licence is beneficial.
• Able to work a range of hours including early morning, evenings, and weekends.

Responsibilities

• Greet guests on arrival.
• Take responsibility for luggage.
• Assist guests to their rooms.
• Address inquiries from residents and non-residents.

Skills

Guest focused

Highly motivated

Effective communication

Customer service

Job description

As a Hotel Porter, you are the vibrant heartbeat of the guest experience, transforming every arrival into a warm welcome. Your role is essential, as you handle everything from assisting with luggage to creating a seamless first impression. The thrill of interacting with guests from around the world, coupled with the satisfaction of anticipating their needs and exceeding their expectations, makes each day uniquely rewarding.

Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award winning Samuel's Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school. As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members.

Working on a casual basis to meet the needs of the business. Hours of work will be between 8am and 8pm and weekends on a rota basis. Hourly rate of £12.21 plus tronc, 30 days annual leave (pro rata for PT employees) including bank holidays, increasing with service. Summer party, Christmas Party, Long Service Awards. Eligible team members will benefit from a NEST pension scheme. Use of the Country Club & Spa. 50% discount on food & beverage (including cookery school) and spa treatments/packages within the hotel and Country Club & Spa for yourself and up to five guests. £125 room rate for yourself, friends & family. 15% discount for food & beverage or spa for family and friends. 15% off Swinton Estate voucher purchases. Refer a friend scheme up to £500.00 for a full-time member of staff. Access to discounts, cinema tickets, days out and much more with Hospitality Rewards. Complimentary meal when on duty. Full Uniform. Learning and Development opportunities to grow and progress through our business.

Responsibilities

• Meeting our guests on arrival.
• Taking responsibility for luggage.
• Helping guests to their rooms.
• Assisting with any enquiries from residents and non-residents.
• Being that all-important member of staff who sees them happily and safely on their journey at the conclusion of their stay.
• To work up to 40 hours per week to include some evenings and weekends on a rota basis.

Qualifications

• Experienced in a Front of House environment.
• Full UK driving licence (beneficial).
• Guest focused.
• Highly motivated with a can-do attitude.
• Able to communicate effectively with guests and team members.
• Focused on providing excellent customer service.
• Able to work arrange of hours including early morning, evenings and weekends.

Benefits

• 30 days annual leave (pro rata for PT employees) including bank holidays, increasing with service.
• Summer party, Christmas Party, Long Service Awards.
• Eligible team members will benefit from a NEST pension scheme.
• Use of the Country Club & Spa.
• 50% discount on food & beverage (including cookery school) and spa treatments/packages within the hotel and Country Club & Spa for yourself and up to five guests.
• £125 room rate for yourself, friends & family.
• 15% discount for food & beverage or spa for family and friends.
• 15% off Swinton Estate voucher purchases.
• Refer a friend scheme up to £500.00 for a full-time member of staff.
• Access to discounts, cinema tickets, days out and much more with Hospitality Rewards.
• Complimentary meal when on duty.
• Full Uniform.
• Learning and Development opportunities to grow and progress through our business.