Hotel Operations Manager - Indigo Hotel

ZipRecruiter; London; On-site; GBP 42,000 - 44,000; Full time

Job summary

A leading hospitality brand in London’s West End is looking for a Hotel Operations Manager to oversee daily functions and inspire a high-performing team. This role requires a passion for outstanding guest service and proven leadership skills to ensure delivery of unique lifestyle brand standards.

Qualifications

• Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
• Confident leadership and people-management skills.
• Passion for service and creating standout guest experiences.

Responsibilities

• Oversee daily operations across front office, housekeeping, and maintenance.
• Deliver memorable guest experiences from check-in to check-out.
• Lead, mentor, and motivate a dynamic team.

Skills

Leadership

Guest Service

KPI Awareness

Job description

Job Description

Hotel Operations Manager

Salary: £42,000–£44,000

Location: London, West End

Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.

Key Responsibilities

• Oversee daily operations across front office, housekeeping, and maintenance.
• Deliver memorable, personalised guest experiences from check-in to check-out.
• Lead, mentor, and motivate a dynamic team.
• Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
• Support revenue, cost control, and overall profitability.
• Ensure compliance with H&S, regulations, and company policies.

What You’ll Bring

• Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
• Confident leadership and people-management skills.
• Passion for service, detail, and creating standout guest experiences.
• Commercial mindset with KPI and financial awareness.
• Familiarity with hotel systems and brand standards.