Hotel Operations Manager

Criterion Hospitality; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a dynamic Hotel Operations Manager to oversee operations at Hotel Indigo Leicester Square. The ideal candidate will ensure exceptional guest experiences while managing a vibrant team in the heart of London. This full-time position offers an opportunity to influence the guest experience in a boutique setting.

Benefits

Opportunity to shape guest experience

Be part of a vibrant team

Qualifications

• Proven experience in hotel operations management.
• Strong leadership and communication skills.
• Passion for guest service and an eye for detail.

Responsibilities

• Oversee the entire guest journey from arrival to departure.
• Lead daily operations across all departments.
• Inspire and develop a high-performing team.

Skills

Leadership

Communication

Guest Service

Commercial Awareness

Attention to Detail

Education

CIPD level 5

Job description

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Talent Acquisition and Retention Manager - CIPD level 5 student

Are you a dynamic and driven hospitality professional with a passion for exceptional guest experiences? Hotel Indigo Leicester Square is seeking an experienced Hotel Operations Manager to lead our vibrant team and ensure the seamless day-to-day running of our boutique property in the heart of London’s West End.

Key Responsibilities

• Guest Experience: Oversee the entire guest journey — from arrival to departure — ensuring each guest receives a memorable and personalised experience.
• Operations Management: Lead the daily operations across all departments including front desk, housekeeping, and maintenance, ensuring smooth, efficient service.
• Team Leadership: Inspire, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.
• Brand Advocacy: Embody and promote the Indigo brand values, ensuring our unique character and service philosophy are evident in every guest interaction.
• Financial Performance: Support strategic initiatives to drive revenue, control costs, and maximise overall profitability.
• Operational Excellence: Uphold strict compliance with health and safety standards, local regulations, and company policies while maintaining a welcoming and safe environment.

What We’re Looking For

• Proven experience in hotel operations management, ideally within a lifestyle or boutique brand.
• Strong leadership and communication skills.
• Passion for guest service and an eye for detail.
• Commercial awareness with an understanding of financial targets and KPIs.
• Knowledge of hotel systems and operational standards.

Why Join Us?

• Be part of a vibrant, forward-thinking team in one of London’s most iconic locations.
• Opportunity to shape the guest experience in a boutique hotel that celebrates creativity, individuality, and local culture.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality and Hotels and Motels

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