Hotel Operations Manager

ZipRecruiter; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Hotel Indigo Leicester Square, located in the heart of London's West End, is seeking a dynamic Hotel Operations Manager to lead a vibrant team. This role involves ensuring exceptional guest experiences, managing hotel operations, developing team performance, and upholding the Indigo brand values throughout guest interactions. The ideal candidate will have proven hotel management experience, strong leadership skills, and a commitment to excellence.

Benefits

Being part of a vibrant team

Opportunity to shape guest experience

Iconic location in London

Qualifications

• Proven experience in hotel operations management, ideally in a boutique brand.
• Strong leadership and communication skills.
• Passion for guest service and detail-oriented.

Responsibilities

• Oversee the entire guest journey from arrival to departure.
• Lead daily operations across departments ensuring smooth service.
• Inspire and develop a high-performing team.

Skills

Leadership

Communication

Guest Service

Commercial Awareness

Detail Orientation

Tools

Hotel Management Systems

Job description

Job Description

Are you a dynamic and driven hospitality professional with a passion for exceptional guest experiences? Hotel Indigo Leicester Square is seeking an experienced Hotel Operations Manager to lead our vibrant team and ensure the seamless day-to-day running of our boutique property in the heart of London’s West End.

Key Responsibilities

• Guest Experience: Oversee the entire guest journey — from arrival to departure — ensuring each guest receives a memorable and personalised experience.
• Operations Management: Lead the daily operations across all departments including front desk, housekeeping, and maintenance, ensuring smooth, efficient service.
• Team Leadership: Inspire, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.
• Brand Advocacy: Embody and promote the Indigo brand values, ensuring our unique character and service philosophy are evident in every guest interaction.
• Financial Performance: Support strategic initiatives to drive revenue, control costs, and maximise overall profitability.
• Operational Excellence: Uphold strict compliance with health and safety standards, local regulations, and company policies while maintaining a welcoming and safe environment.

What We’re Looking For

• Proven experience in hotel operations management, ideally within a lifestyle or boutique brand.
• Strong leadership and communication skills.
• Passion for guest service and an eye for detail.
• Commercial awareness with an understanding of financial targets and KPIs.
• Knowledge of hotel systems and operational standards.

Why Join Us?

• Be part of a vibrant, forward-thinking team in one of London’s most iconic locations.
• Opportunity to shape the guest experience in a boutique hotel that celebrates creativity, individuality, and local culture.