Hotel Operations Manager - Indigo Hotel

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel is looking for a Hotel Operations Manager for its Indigo location in London’s West End. The ideal candidate will have IHG experience and will be responsible for overseeing daily operations, delivering exceptional guest service, and leading a high-performing team.

Qualifications

• Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
• Confident leadership and people-management skills.
• Passion for service, detail, and creating standout guest experiences.

Responsibilities

• Oversee daily operations across front office, housekeeping, and maintenance.
• Deliver memorable, personalised guest experiences from check-in to check-out.
• Lead, mentor, and motivate a dynamic team.

Skills

Leadership

Guest Service

Financial Awareness

Job description

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Hotel Operations Manager - Indigo Hotel, london

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Client:

Criterion Hospitality

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Hotel Operations Manager

Location: London, West End

Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.

Key Responsibilities

• Oversee daily operations across front office, housekeeping, and maintenance.
• Deliver memorable, personalised guest experiences from check-in to check-out.
• Lead, mentor, and motivate a dynamic team.
• Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
• Support revenue, cost control, and overall profitability.
• Ensure compliance with H&S, regulations, and company policies.

What You’ll Bring

• Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
• Confident leadership and people-management skills.
• Passion for service, detail, and creating standout guest experiences.
• Commercial mindset with KPI and financial awareness.
• Familiarity with hotel systems and brand standards.