Hotel Operations Manager - Indigo Hotel

JR United Kingdom; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel in the heart of London's West End seeks an Operations Manager to inspire a high-performing team. The role includes overseeing hotel operations, ensuring guest satisfaction, and maintaining brand standards. Ideal candidates will have proven experience in hotel management, leadership skills, and a passion for hospitality.

Qualifications

• Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
• Confident leadership and people-management skills.
• Passion for service, detail, and creating standout guest experiences.

Responsibilities

• Oversee daily operations across front office, housekeeping, and maintenance.
• Deliver memorable, personalised guest experiences from check-in to check-out.
• Lead, mentor, and motivate a dynamic team.

Skills

Leadership

Guest Service

Financial Awareness

Detail Orientation

Job description

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Hotel Operations Manager - Indigo Hotel, london (city of london)

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Client:

Criterion Hospitality

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Hotel Operations Manager

Location: London, West End

Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.

Key Responsibilities

• Oversee daily operations across front office, housekeeping, and maintenance.
• Deliver memorable, personalised guest experiences from check-in to check-out.
• Lead, mentor, and motivate a dynamic team.
• Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
• Support revenue, cost control, and overall profitability.
• Ensure compliance with H&S, regulations, and company policies.

What You’ll Bring

• Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
• Confident leadership and people-management skills.
• Passion for service, detail, and creating standout guest experiences.
• Commercial mindset with KPI and financial awareness.
• Familiarity with hotel systems and brand standards.