Operations Manager

Hotel Indigo; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Hotel Indigo in London seeks a dynamic Hotel Operations Manager to lead their boutique team. The role focuses on enhancing guest experiences and ensuring efficient daily operations while promoting the brand's values in a vibrant and iconic location.

Benefits

Vibrant team culture

Iconic hotel location

Qualifications

• Proven experience in hotel operations management.
• Strong leadership and communication skills.
• Passion for guest service with attention to detail.

Responsibilities

• Oversee the entire guest journey ensuring memorable experiences.
• Lead daily operations across departments ensuring efficiency.
• Inspire and mentor a high-performing team.

Skills

Leadership

Communication

Customer Service

Commercial Awareness

Job description

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Are you a dynamic and driven hospitality professional with a passion for exceptional guest experiences? Hotel Indigo Leicester Square is seeking an experienced Hotel Operations Manager to lead our vibrant team and ensure the seamless day-to-day running of our boutique property in the heart of London’s West End.

Key Responsibilities

• Guest Experience: Oversee the entire guest journey — from arrival to departure — ensuring each guest receives a memorable and personalised experience.
• Operations Management: Lead the daily operations across all departments including front desk, housekeeping, and maintenance, ensuring smooth, efficient service.
• Team Leadership: Inspire, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.
• Brand Advocacy: Embody and promote the Indigo brand values, ensuring our unique character and service philosophy are evident in every guest interaction.
• Financial Performance: Support strategic initiatives to drive revenue, control costs, and maximise overall profitability.
• Operational Excellence: Uphold strict compliance with health and safety standards, local regulations, and company policies while maintaining a welcoming and safe environment.

What We’re Looking For

• Proven experience in hotel operations management, ideally within a lifestyle or boutique brand.
• Strong leadership and communication skills.
• Passion for guest service and an eye for detail.
• Commercial awareness with an understanding of financial targets and KPIs.
• Knowledge of hotel systems and operational standards.

Why Join Us?

• Be part of a vibrant, forward-thinking team in one of London’s most iconic locations.
• Opportunity to shape the guest experience in a boutique hotel that celebrates creativity, individuality, and local culture.