Franchise Hotel - Operations Manager

InterContinental Hotels Group; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel brand is seeking an Operations Manager in London to ensure that guests receive exceptional service and operational efficiency. You will lead a team, improve daily activities, and manage financial plans while ensuring guest satisfaction. This role requires a dynamic leader with hotel experience and a commitment to creating memorable experiences.

Benefits

Competitive salary

Wide range of benefits

Inclusive team environment

Qualifications

• Three years of guest service/hotel experience with supervisory capacity.
• Fluent in English; other languages preferred.

Responsibilities

• Direct everyday activities to deliver exceptional guest experiences.
• Establish service recovery guidelines for complete guest satisfaction.
• Assist with financial and operating plans to enhance profitability.

Skills

Guest service

Financial management

Team leadership

Conflict resolution

Education

Equivalent combination of education and experience

Job description

[aboutus]

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.

[daytoday]

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns. Every day is different at IHG, but you’ll mostly be:
• Working closely with your Cluster General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your Cluster General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

[requirements]

• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Must speak fluent English
• Other languages preferred

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.