Hotel Operations Manager

Park Plaza; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Park Plaza as a Hotel Operations Manager at the stunning Victoria London Hotel. Drive guest satisfaction and manage hotel operations while enjoying extensive benefits, including competitive salary and work-life balance. This role is ideal for an accomplished leader looking to make a significant impact in a vibrant setting.

Benefits

30 days holiday (pro rata) including bank holidays

Competitive Salary and Balanced Scorecard Bonus Scheme

Discounted rates for hotels

50% discount at restaurants

Benefit Hub with discounts

Access to 40% of pay before payday

Two free meals per day

Gym discounts

Free dry cleaning for uniform

Annual Staff parties and events

Qualifications

• Experience in a similar role or Head of Department.
• Strong leadership and service-oriented approach.

Responsibilities

• Ensure guest and colleague satisfaction.
• Manage daily operations and strategic direction of the hotel.
• Lead and develop hotel teams effectively.

Skills

Leadership

Guest Satisfaction

Service Culture

Attention to Detail

Education

Experience in hotel operations or as Head of Department

Job description

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Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Hotel Operations Manager at our stunning Park Plaza Victoria London Hotel.

At Park Plaza, authenticity is at the heart of everything we do. With 299 guestrooms, our Venetian restaurant and bar – TOZI offering a taste of authentic Italy, and 17 Meeting rooms for up to 750 delegates, Park Plaza Victoria London is ideally located in the West End near major tourist sites such as Buckingham Palace, the Houses of Parliament, Theatreland, and Big Ben.

Your Benefits as a Hotel Operations Manager:

• 30 days of holiday per year (pro rata), including bank holidays, increasing with years of service, plus 2 wellness days
• Competitive salary and balanced scorecard bonus scheme
• Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends’ discounts
• 50% F&B discount at our restaurants and bars for your party
• Benefit Hub – discounts at online and high street stores, supermarkets, attractions, restaurants, and cinemas
• Access to 40% of your pay before payday via Wagestream
• Recommend a friend scheme – up to £750
• Two free meals per day, including days off if you wish to come in
• Vitality at Work scheme with gym discounts and more
• Ride to Work Scheme & free cycling lessons
• 24/7 employee assistance programme
• Free dry cleaning for work uniforms
• Annual staff parties and events
• And more...

Your key responsibilities as a Hotel Operations Manager:

• Ensure guest and colleague satisfaction, financial goals, and legal targets are met through collaboration with relevant teams
• Manage daily operations including guest relations, staff management, administration, finance, sales, and supplier relations
• Upsell hotel outlets, special events, VIP entertaining, and promote reward programs
• Support hotel service development, marketing initiatives, and revenue maximization
• Create a welcoming atmosphere with personalized service, attention to detail, and responsive feedback handling
• Engage with guests and colleagues professionally, conduct client show-rounds, and entertain clients
• Adapt to changing demands and manage team planning, recruitment, training, and performance appraisals
• Lead by example, communicate effectively, and develop team members
• Empower the team through briefings, meetings, resource allocation, and presence during busy times
• Participate in HOD & Executive team activities and duty management as needed
• Follow health & safety procedures, report incidents, and ensure compliance with regulations and policies
• Share best practices to improve efficiency, profitability, and teamwork
• Contribute to hotel plans and initiatives

About you:

• Helpful, proactive, and passionate about delivering great service
• Detail-oriented with strong leadership skills to ensure smooth operations and strategic direction
• Bring passion and personality to a vibrant team environment, valuing work-life balance
• Experience in a similar role or as a Head of Department seeking an Operations Manager position

Renowned for creating memorable moments, Park Plaza caters to leisure and business travelers with stylish rooms, versatile meeting facilities, and award-winning restaurants and bars.