Hotel Operations Manager

De Vere; Guildford; On-site; GBP 55,000; Full time

Job summary

De Vere Horsley Estate is seeking a Hotel Operations Manager to lead a large team across various departments including food and beverage, events, and housekeeping. The role emphasizes excellent communication, service orientation, and team development, within a supportive leadership environment. The successful candidate will enjoy extensive benefits and opportunities for career progression within a vibrant team culture.

Benefits

BUPA Private Medical Insurance

Enhanced Company Pension Scheme

Free Meals

33 Days Holiday

Extra Paid Day Off for Birthday

Annual Complimentary 2-Night Stay

Employee Assistance Programme

Company Life Assurance Scheme

Monthly Colleague Recognition Programme

Team Appreciation Events

Qualifications

• Experience in a large hotel or events venue overseeing food, beverage, conferences, and events.
• Excellent communication skills with the ability to motivate and inspire a team.
• Service-oriented approach with a passion for high standards.

Responsibilities

• Ensure the smooth running of a large hotel estate.
• Work closely with department managers in food & beverage, events, and housekeeping.
• Focus on payroll and recruitment alongside operational delivery.

Skills

Communication

Team Development

Service Orientation

Organizational Skills

Motivational Skills

Job description

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Are you looking for your next Hotel management role? Do you have Food, Beverage & Events Operations experience?

We have a new opening for a Hotel Operations Manager to join the team at De Vere Horsley Estate in Surrey.

As the Hotel Operations Manager at De Vere Horsley Estate you will work alongside Michael Micallef, General Manager, to ensure the smooth running of this large Hotel estate with 175 bedrooms & 51 event spaces. You will work closely with all departments within the hotel with a number of direct reports to include the Restaurant, Bars, Conference & Banqueting Managers, Head Housekeeper, Front Office Manager & Guest Relations Manager. You will have a particular focus on Food & Beverage, Events & Housekeeping service delivery as well as payroll and recruitment.

We are a supportive leadership team who are focused on the development, engagement and well-being of our people. The successful candidate will enjoy playing a key role in driving this culture and motivating colleagues with their positive approach.

About you:
• You have experience in a large Hotel or events venue overseeing food, beverage, conference & events. Ideally you have also previously supported colleagues in housekeeping and reception
• You will have a positive approach and excellent communication skills with the ability to motivate, inspire and develop a team
• You have a service orientated approach and a passion for high standards with experience of coaching, developing and training team members
• You will be organised, flexible and able to work well under pressure

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.
That’s why we are proud to offer the following benefits for the role of Hotel Operations Manager:

• £55,000 per annum plus 20% performance related bonus scheme
• BUPA Private Medical Insurance plus discounted family memberships
• Enhanced Company Pension Scheme
• Free meals – which at Horsley Estate we enjoy together as team in the main Hotel restaurant after the lunch service and prior to dinner
• 33 days holiday each year from day one of your employment
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are DeVere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.