Senior Training and Operations Manager

Wiltshire Farm Foods; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading food supplier in the UK is seeking a Senior Training & Operations Manager to oversee their healthcare division. This home-based role requires exceptional leadership skills, strategic thinking, and the ability to manage a team while driving customer satisfaction and engagement throughout the UK. The position involves overseeing team recruitment and training, ensuring operational excellence, and enhancing the company’s service delivery to vulnerable clients.

Qualifications

• Extensive commercial and operational catering experience required.
• Proven experience delivering to KPIs/SLA’s.
• Experience in presenting and negotiating at board level.

Responsibilities

• Responsible for recruitment and management of Training & Operations Managers.
• Drive customer satisfaction and business strategy.
• Network with NHS stakeholders for long-term business retention.

Skills

Leadership

Strategic Thinking

Communication

Networking

Critical Thinking

Education

Advanced Food Hygiene Training

Nutritional Qualifications

Job description

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Senior Training and Operations Manager, uk, home based

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Client:

Location:

uk, home based, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3c78100abb52

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Overview

The Senior Training & Operations Manager will be responsible for both the ongoing retention of our healthcare business and mobilising all new sites. They will be expected to drive customer satisfaction by adding value with our unique Training and Operations proposition. The role will demonstrate exceptional leadership through directly managing a team of 5 regionally based Training & Operations Managers.

The Senior Training & Operations Manager is a demanding but extremely exciting role. Reporting to the General Manager of Healthcare, you will be a key member of the healthcare senior leadership team along with the Sales Manager – National Accounts and National Field Sales Manager.

We are looking for an ambitious individual with a growth mindset, entrepreneurial flair, and the ability to engage from hospital kitchen to the boardroom. Within the agreed strategy for the Healthcare Business Unit, the senior leadership team will set clear objectives for their team and ensure outstanding execution of these.

We expect the Senior Training & Operations Manager to be able to act with speed and agility, to work and collaborate with other senior team members to continually learn from mistakes.

Please note this role is home-based covering the whole of the UK with a need for regular travel, including overnight stays, across the UK.

About us

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 600 care homes, 500 hospitals, as well as 200 education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes.

Our Values

As a family-owned business established in 1958, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service, dedicated to feeding some of the UK’s most vulnerable people and offering delicious and nutritious meals to our customers.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce. This is in alignment with our goal to reach Net Zero by 2040.

Learn more about apetito’s commitment to a more sustainable future here:

At apetito, we also value inclusivity and diversity as it empowers people from different backgrounds to contribute innovative ideas. Our mission is to build an inclusive workplace where everyone reaches their full potential.

Responsibilities

The Senior Training & Operations Manager will have responsibility for recruitment, day to day management and ongoing motivation and development of the Training & Operations Managers. Training & Operations Managers are tasked with both mobilising new business and driving competitive advantage through ongoing training and operational support across our entire hospital portfolio.

• Input and shape business unit strategy

Working with the General Manager – Healthcare and the other key members of the senior team, the Senior Training & Operations Manager will be required to input to the creation and shaping of the strategy for developing the business profitably.

The senior leadership team will work closely to support and challenge each other and share great ideas.

Continuous improvement of the T&Ops proposition

Reviewing the T&Ops strategy and looking for new innovative ideas to continue with driving competitive advantage through our unique training and operations function.

• Networking and engagement

Network across existing customers, NHS catering stakeholders and key prospects. Much of the Healthcare business requires a tender award, therefore building long term relationships and a valued reputation before the tender is critical to ensure that we are viewed as an exceptional supplier outside of formal tender processes.

• Business retention

Working in conjunction with the SLT, specifically focussing on long term partnerships and delivering against our KPI’s for retention.

• Enhance our Healthcare proposition

Internally at apetito the Senior Training & Operations Manager will form great working relationships with cross functional departments and drive projects to support the Healthcare strategy within the areas such as enhancing profitability; further developing the CarteChoix plated meal solution; the journey to Net Zero and more.

Qualifications/Personal Qualities

• Extensive commercial experience
• Operational catering experience
• Ability to think strategically and implement key actions/decisions
• Proven experience of delivering to KPI’s/SLA’s
• Experience developing, implementing and evaluating strategic projects
• Demonstrate great leadership skills
• Agile communication skills - able to engage, build trust and influence others
• Experience of presenting and negotiating at board level
• Able to operate and connect with people at all levels of the business- from board directors to kitchen staff and other colleagues.
• Good critical thinking skills, including numeric.
• Clean or virtually clean driving license essential
• Experience within a B2B sector
• Good networking experience
• Advanced Food Hygiene Training & Nutritional Qualifications
• Experience delivering training

Personal Qualities:
You will be entrepreneurial and driven by the success of shaping a very special business that truly ‘makes a real difference’.

• Demonstrates a passion for service.
• Empathy and understanding of our culture of ‘making a real difference’.
• Driven by building long-term business success
• Self-motivated and resilient
• Takes a long term view and vision for the next phase of business
• Pragmatic operator
• A strong communicator, internally and externally: Articulate, both verbally and in writing
• Good team player: able to work with colleagues to achieve optimum results in both their own role and for the business as a whole.
• Personable; Perceived as a low-pressure operator with integrity.
• Diplomatic, but assertive.
• Able to self-reflect and learn

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.

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Overview

The Senior Training & Operations Manager will be responsible for both the ongoing retention of our healthcare business and mobilising all new sites. They will be expected to drive customer satisfaction by adding value with our unique Training and Operations proposition. The role will demonstrate exceptional leadership through directly managing a team of 5 regionally based Training & Operations Managers.

The Senior Training & Operations Manager is a demanding but extremely exciting role. Reporting to the General Manager of Healthcare, you will be a key member of the healthcare senior leadership team along with the Sales Manager – National Accounts and National Field Sales Manager.

We are looking for an ambitious individual with a growth mindset, entrepreneurial flair, and the ability to engage from hospital kitchen to the boardroom. Within the agreed strategy for the Healthcare Business Unit, the senior leadership team will set clear objectives for their team and ensure outstanding execution of these.

We expect the Senior Training & Operations Manager to be able to act with speed and agility, to work and collaborate with other senior team members to continually learn from mistakes.

Please note this role is home-based covering the whole of the UK with a need for regular travel, including overnight stays, across the UK.

About us

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 600 care homes, 500 hospitals, as well as 200 education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes.

Our Values

As a family-owned business established in 1958, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service, dedicated to feeding some of the UK’s most vulnerable people and offering delicious and nutritious meals to our customers.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce. This is in alignment with our goal to reach Net Zero by 2040.

Learn more about apetito’s commitment to a more sustainable future here:

At apetito, we also value inclusivity and diversity as it empowers people from different backgrounds to contribute innovative ideas. Our mission is to build an inclusive workplace where everyone reaches their full potential.

Responsibilities

The Senior Training & Operations Manager will have responsibility for recruitment, day to day management and ongoing motivation and development of the Training & Operations Managers. Training & Operations Managers are tasked with both mobilising new business and driving competitive advantage through ongoing training and operational support across our entire hospital portfolio.

Input and shape business unit strategy

Working with the General Manager – Healthcare and the other key members of the senior team, the Senior Training & Operations Manager will be required to input to the creation and shaping of the strategy for developing the business profitably.

The senior leadership team will work closely to support and challenge each other and share great ideas.

Continuous improvement of the T&Ops proposition

Reviewing the T&Ops strategy and looking for new innovative ideas to continue with driving competitive advantage through our unique training and operations function.

Networking and engagement

Network across existing customers, NHS catering stakeholders and key prospects. Much of the Healthcare business requires a tender award, therefore building long term relationships and a valued reputation before the tender is critical to ensure that we are viewed as an exceptional supplier outside of formal tender processes.

Business retention

Working in conjunction with the SLT, specifically focussing on long term partnerships and delivering against our KPI’s for retention.

Enhance our Healthcare proposition

Internally at apetito the Senior Training & Operations Manager will form great working relationships with cross functional departments and drive projects to support the Healthcare strategy within the areas such as enhancing profitability; further developing the CarteChoix plated meal solution; the journey to Net Zero and more.

Qualifications/Personal Qualities

Essential:

Extensive commercial experience

Operational catering experience

Ability to think strategically and implement key actions/decisions

Proven experience of delivering to KPI’s/SLA’s

Line management experience

Experience developing, implementing and evaluating strategic projects

Demonstrate great leadership skills

Agile communication skills - able to engage, build trust and influence others

Experience of presenting and negotiating at board level

Able to operate and connect with people at all levels of the business- from board directors to kitchen staff and other colleagues.

Good critical thinking skills, including numeric.

Clean or virtually clean driving license essential

Desirable:

Experience within a B2B sector

Good networking experience

Advanced Food Hygiene Training & Nutritional Qualifications

Experience delivering training

Personal Qualities:
You will be entrepreneurial and driven by the success of shaping a very special business that truly ‘makes a real difference’.

Demonstrates a passion for service.

Empathy and understanding of our culture of ‘making a real difference’.

Driven by building long-term business success

Self-motivated and resilient

Takes a long term view and vision for the next phase of business

Pragmatic operator

A strong communicator, internally and externally: Articulate, both verbally and in writing

Good team player: able to work with colleagues to achieve optimum results in both their own role and for the business as a whole.

Personable; Perceived as a low-pressure operator with integrity.

Diplomatic, but assertive.

Able to self-reflect and learn

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

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