Hotel Operations Leader — Guest Experience & Growth

Valor Hospitality; West of England; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Staff discounts

Hotel partner rates

Meals on duty

Cycle to Work Scheme

Apprenticeship programmes

Job summary

Valor Hospitality is seeking an experienced Operations Manager for Hilton Garden Inn Bristol City Centre, a Branded 171-bedroom hotel in Bristol. You will lead day-to-day hotel operations, coach department heads, and partner with the General Manager to deliver outstanding guest experiences on every shift.

We are looking for a hands-on leader who reviews performance data, maintains cost control, and champions continuous improvement across all departments.

Qualifications

• Solid hotel operations experience, ideally supervisory/management in a branded property.
• Natural problem-solver and confident communicator.
• Leads by example on the floor and supports department heads.

Responsibilities

• Oversee daily hotel operations across rooms, F&B, and front of house.
• Support, coach and develop department heads and teams.
• Monitor guest satisfaction and respond to feedback quickly.
• Collaborate with General Manager on budgeting, forecasting and cost control.
• Ensure compliance with health and safety, licensing and brand standards.
• Act as General Manager in their absence.
• Identify efficiencies and drive continuous improvement.

Skills

Hotel operations

Leadership

Budgeting

Guest service

Job description

Valor Hospitality is seeking an experienced Operations Manager for Hilton Garden Inn Bristol City Centre, a Branded 171-bedroom hotel in Bristol. You will lead day-to-day hotel operations, coach department heads, and partner with the General Manager to deliver outstanding guest experiences on every shift.

We are looking for a hands-on leader who reviews performance data, maintains cost control, and champions continuous improvement across all departments.