Operations Manager

Valor Hospitality Careers - UK; Glasgow; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Meal benefits

Cycle to Work

Job summary

Hilton Garden Inn Glasgow City Centre is seeking an Operations Manager to partner with the General Manager in running the hotel day-to-day, with a strong emphasis on commercial performance and guest experience across all departments.

You will lead and coach heads of front office, food & beverage, and housekeeping, set targets, monitor performance, resolve escalations, and uphold brand standards while driving cost efficiency and rota planning.

Qualifications

• Leadership and people management experience.
• Guest experience focus with brand standards.
• Commercial awareness and cost management capabilities.

Responsibilities

• Lead, coach and motivate heads of department across front office, food & beverage, and housekeeping.
• Collaborate with the General Manager to set and drive commercial targets and track performance.
• Ensure seamless guest experience across touchpoints and resolve escalations while maintaining standards.

Job description

You'll know the difference between a hotel that runs and one that runs well — and you'll have the financial grounding to prove it on the P&L as well as on the floor.

The Role

As Operations Manager, you'll work alongside the General Manager to lead the day-to-day running of the hotel, with a particular focus on commercial performance and guest experience across all operational departments.

Your responsibilities will include:

• Leading, coaching and motivating heads of department across front office, food & beverage, and housekeeping to deliver consistent, brand-standard service
• Working closely with the General Manager to set and drive commercial targets, tracking performance and adjusting operational plans accordingly
• Ensuring guest experience remains seamless across every touchpoint, resolving escalations and maintaining brand standards throughout
• Collaborating with department heads to maximise commercial results while managing costs and rota efficiency
• Maintaining a safe, secure and compliant environment for guests and team members
• Supporting recruitment, development and engagement of the wider team, helping build a culture people want to stay in

About the Hotel

Hilton Garden Inn Glasgow City Centre sits on the banks of the River Clyde, just steps from the SEC Campus and SSE Hydro, with Glasgow's city centre a short walk away. The hotel offers 164 rooms, many with riverside views, alongside Recess restaurant and bar, a terrace overlooking the water, a fitness centre and flexible meeting space. It's a popular base for both business and leisure guests thanks to its waterside setting and easy access to the city's shopping, museums and nightlife.

Supporting Your Hospitality Career Growth

• Fully funded apprenticeship programmes
• Internal development programmes, designed to support you as you grow within your role
• Monthly and annual team member service awards, recognising and celebrating your achievements

Benefits

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty, keeping you well-fuelled
• Access to high-street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
• Healthcare Cash Plan options, from just £5 per month

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.