Hotel Operations Leader — Elevate Service & Efficiency

Crerar Hotel Group Limited; England; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Wagestream

Echo platform

Career Development

Employee recognition & rewards

Exclusive discounts

Work in breathtaking locations

Driving lessons contributions

Birthday leave

Job summary

Crerar Hotels is seeking an experienced Hotel Operations Manager to lead and oversee the daily operations of our hotels across Scotland and the Lake District. You will drive service standards, optimise guest experiences, manage multi-department teams, and ensure smooth, profitable performance.

The role requires strategic leadership, strong organisational skills, and a passion for hospitality. You will foster a positive culture, streamline processes, and communicate effectively with stakeholders

Qualifications

• Experience in hotel operations management.
• Strong leadership and customer service.
• Proven ability to lead multi-department teams.

Responsibilities

• Oversee daily hotel operations across multiple locations.
• Drive service standards and guest satisfaction.
• Lead and develop front-line and back-office teams.

Skills

Leadership

Customer service

Team management

Operational excellence

Job description

Crerar Hotels is seeking an experienced Hotel Operations Manager to lead and oversee the daily operations of our hotels across Scotland and the Lake District. You will drive service standards, optimise guest experiences, manage multi-department teams, and ensure smooth, profitable performance.

The role requires strategic leadership, strong organisational skills, and a passion for hospitality. You will foster a positive culture, streamline processes, and communicate effectively with stakeholders