Hotel Operations Leader - Guest Experience & Growth

Rosslea Hall Hotel; Helensburgh; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hotel stays discounts

Food & beverage discounts

Job summary

Rosslea Hall Hotel in Rhu, near Helensburgh, is seeking an inspirational and operationally strong House Manager to lead all aspects of hotel operations and ensure exceptional guest experiences alongside strong financial performance.

The role requires strategic leadership, team development, and active involvement in sustainability and stakeholder relationships to uphold the hotel’s friendly hospitality and coastal charm.

Responsibilities

• Provide leadership and overall direction across all hotel departments
• Drive commercial performance through revenue growth and cost control
• Foster a guest-first culture and lead by example in service excellence
• Oversee recruitment, training, and development of hotel team
• Monitor and ensure compliance with health, safety, and hotel standards
• Manage stakeholder relationships, including owners, head office, and partners
• Analyse financial results and implement business improvement strategies
• Ensure operational efficiency and consistently high service delivery
• Champion sustainability, community engagement, and brand reputation

Job description

Rosslea Hall Hotel in Rhu, near Helensburgh, is seeking an inspirational and operationally strong House Manager to lead all aspects of hotel operations and ensure exceptional guest experiences alongside strong financial performance.

The role requires strategic leadership, team development, and active involvement in sustainability and stakeholder relationships to uphold the hotel’s friendly hospitality and coastal charm.