Hotel Night receptionist

Tribehotels; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a bold and innovative hotel concept in London! As a Night Receptionist, you will play a vital role in creating memorable experiences for guests. This position offers a dynamic work environment where your helpful attitude and passion for hospitality will shine. You will be responsible for managing guest arrivals and departures, ensuring accurate billing, and maintaining a welcoming atmosphere. Join a passionate team dedicated to delivering excellent service and be part of a growing international brand that values creativity and authenticity. If you're ready to embrace a new challenge in the hospitality industry, this role is perfect for you!

Benefits

Opportunity for Development

Creative Work Environment

Passionate Team

Exciting New Concept

Qualifications

• Eagerness to learn and engage with guests.
• Previous hotel experience is preferred but not mandatory.

Responsibilities

• Maintain a positive attitude while handling guest requests.
• Ensure accuracy in billing and financial transactions.
• Collaborate with hotel teams to ensure guest satisfaction.

Skills

Customer Service

Hospitality

Problem Solving

Communication

Teamwork

Education

Experience in Hospitality

Tools

Micros Fidelio Opera

Job description

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Company Description

We are looking for a Night Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022.

Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye-catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

We are looking for someone who’s curious, caring and conscious attitude will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.

Job Description

What you’ll do…

1. Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
2. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
3. Handle in-house guests’ requests, recording all feedback as per our standard operating procedures.
4. Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
5. Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures.
6. Complete night reception tasks correctly and accurately in line with our standard operating procedures.
7. Ensure all guests are quoted the correct rate as per the selling strategy and website.
8. Answer all telephone calls promptly and efficiently.
9. Maintain observation over guests and guest’s property to ensure security alerts are minimized.
10. Report maintenance issues to the correct department and verify completion.
11. Maintain the integrity and cleanliness of public and back-of-house areas, correcting deficiencies immediately.
12. Collaborate with all hotel teams and outsourced partners to ensure guest satisfaction.
13. Keep the reception desk clean, tidy, and presentable at all times.

Qualifications

What we are looking for…

1. A helpful attitude, confident in answering questions and engaging with guests.
2. Previous hotel or similar experience is preferred but not mandatory; eagerness to learn is essential.
3. A passion for hospitality and creating memorable experiences.
4. Experience with Micros Fidelio Opera is advantageous.
5. Willingness to try new approaches and adapt.
6. A positive, team-oriented mindset that supports a fun and supportive work environment.
7. Leadership qualities and a hands-on management style are a plus.
8. Optimism and authenticity in your approach.
9. A courageous entrepreneurial spirit willing to explore and experiment.

Additional Information

What’s In It For You…

1. The chance to lead an exciting new hospitality concept in London.
2. Join a growing international group committed to building a global brand.
3. A creative and rewarding work environment.
4. Opportunity to be part of a passionate team dedicated to excellent hospitality.
5. £13 per hour with potential for development.

Other Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitality