Night Receptionist

PPHE Hotel Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Night Receptionist to provide exceptional service and create memorable experiences for guests. This role emphasizes interpersonal skills and a friendly demeanor, ensuring every guest feels welcomed and valued. With a unique boutique hotel setting, you will enjoy a range of perks, including wellness days, discounted hotel rates, and meal provisions. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

30 days of holiday per year

Discounted hotel room rates

50% F&B discount

Two free meals per day

Access to pay before payday

Recommend a Friend scheme - £750

Discounted prices at retailers

Gym discounts

Travel season ticket loans

Annual Staff parties

Qualifications

• Excellent interpersonal skills and ability to connect with others.
• Previous experience in a customer-facing role in hospitality.

Responsibilities

• Create a welcoming atmosphere for guests as the first point of contact.
• Manage requests promptly and with a caring attitude.

Skills

Interpersonal Skills

Communication Skills

Customer Service

English Proficiency

Job description

Location: Holmes Hotel London, United Kingdom

Salary: £13.48 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aNight Receptionist,you will receive:

• Salary: £13.48 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Night Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Confidence, Understanding, Playful, Curious, Elegant, Easy
• Have previous experience in a customer-facing role or as aNight Receptionistin the hospitality sector
• Be available to work 4 days on, 3 days off, on a 10-hour shift basis

Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.

Holmes. A home away from home for curious minds.