Night Receptionist

Hilton Worldwide, Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Night Receptionist to join their dynamic team at a prestigious hotel in Mayfair. This role offers an exciting opportunity to create memorable guest experiences while providing exceptional customer service. You will be the face of the hotel, welcoming guests and ensuring their stay is nothing short of extraordinary. With a commitment to professional development and a supportive work environment, this position is perfect for those who are friendly, positive, and eager to grow in the hospitality industry.

Benefits

28 days paid holiday

Exclusive high-street discounts

Hotel stay discounts

Leadership and development programs

Career growth opportunities

Reward programs and incentives

50% off in Hilton restaurants

Refer a Friend Scheme

Uniforms provided

Free meals on shift

Qualifications

• Friendly and positive demeanor with a passion for guest experiences.
• Good knowledge of room categories and hotel facilities.

Responsibilities

• Create memorable guest experiences at the hotel reception.
• Provide exceptional customer service and a warm welcome.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Description - Night Receptionist (HOT0BKFO)

Job Number:

Night Receptionist (HOT0BKFO)

Work Location

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, the hotel was the first Hilton in the UK and is near all that London offers. Overlooking Park Lane, it is renowned for its luxurious five-star accommodations. The hotel features 453 guest rooms, including 56 suites and a Presidential Suite, catering to all needs.

In 2023, the hotel celebrated its 60th anniversary, with refurbishments of executive rooms and suites and a redeveloped lobby area, including a new restaurant and bar.

Salary - £15.63 Per Hour plus upselling incentives

Benefits include:

• 28 days paid holiday, increasing with service
• Exclusive high-street discounts via Perks at Work
• Hotel stay discounts for team members, family, and friends
• Leadership and development programs through Hilton University
• Career growth opportunities and wellbeing programs
• Reward programs, incentives, recognition, and long service awards
• 50% off in Hilton restaurants and bars (subject to outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered free of charge
• Free meals on shift

What will I be doing?

You will join the Night Front Office team, working at the hotel reception.

You enjoy creating memorable guest experiences, providing a warm welcome, delivering exceptional customer service, and possessing good knowledge of room categories and hotel facilities.

If you are friendly, positive, passionate, and eager to join a professional team, this job is for you.

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the experience is a collective effort.

Every role is vital in creating unforgettable guest experiences, and behind each job is a dedicated individual making magic happen. That’s why at Hilton, Every Job Makes the Stay.

Job Type:

Guest Services, Operations, and Front Office