Hotel Night receptionist

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a fast-growing international group and lead an exciting new hospitality concept in London. This role offers a unique opportunity to work in a creative environment where your passion for hospitality can shine. You will be part of a dedicated team focused on providing exceptional guest experiences while developing your skills in a supportive atmosphere. With a competitive hourly rate and opportunities for growth, this position is perfect for those eager to make a mark in the hospitality industry.

Benefits

Opportunities for development

Creative work environment

Passionate team

Qualifications

• Eagerness to learn and a passion for hospitality.
• Previous hotel experience is a plus but not essential.

Responsibilities

• Maintain guest satisfaction and handle requests efficiently.
• Ensure accuracy in billing and financial transactions.
• Collaborate with hotel teams to enhance guest experiences.

Skills

Customer Service

Hospitality

Teamwork

Problem Solving

Education

Experience in Hospitality

Tools

Micros Fidelio Opera

Job description

The provided job description has a good level of detail and covers key responsibilities and qualifications. However, it contains some redundancies, such as repeated lists of responsibilities, and could benefit from improved formatting for clarity and readability. The content is relevant and focused on the role, with necessary minimum requirements outlined. Minor restructuring to eliminate duplication and enhance flow would improve the overall presentation. Here is a refined version:

Job Description

What you’ll do…

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Handle in-house guests’ requests and record all feedback as per our standard operating procedures.
• Ensure the accuracy of guest credit, billing, and financial transactions.
• Maintain data accuracy in all systems and provide necessary daily reports for all departments.
• Complete night reception tasks accurately and in line with standard operating procedures.
• Quote guests the correct rate as per the selling strategy and website.
• Answer all telephone calls promptly and efficiently.
• Observe guests and their property to minimize security alerts.
• Report maintenance issues to the relevant department and verify completion.
• Maintain the integrity and cleanliness of public and back-of-house areas, addressing deficiencies immediately.
• Collaborate with hotel teams and outsourced partners to ensure guest satisfaction.
• Keep the reception desk clean, tidy, and presentable at all times.

Qualifications

What we are looking for…

• An attitude of helpfulness and confidence, making others feel comfortable and supported.
• Previous hotel or similar experience is a plus but not essential; eagerness to learn is key.
• A passion for hospitality and creating memorable experiences.
• Experience with Micros Fidelio Opera is desirable.
• A proactive, positive, and team-oriented mindset.
• Leadership qualities and a hands-on management style.
• An optimistic outlook, always prioritizing guests, colleagues, and community.
• Authenticity and courage to explore new ideas.

Additional Information

What's in it for you…

• Lead an exciting new hospitality concept in London.
• Join a fast-growing international group committed to building a global brand.
• Work in a creative and rewarding environment.
• Be part of a passionate team dedicated to exceptional hospitality.
• £13 per hour with opportunities for development.