Hotel Receptionist

SMR FACILITIES MANAGEMENT LIMITED; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a friendly and well-organized Hotel Receptionist to join their front desk team. This role is crucial for providing exceptional customer service and ensuring a seamless check-in and check-out experience for guests. The ideal candidate thrives in a fast-paced environment and possesses strong communication and organizational skills. If you're passionate about delivering top-notch service and enjoy working with people, this opportunity is perfect for you!

Qualifications

• Previous experience in customer service or as a receptionist preferred.
• Ability to remain calm and professional under pressure.

Responsibilities

• Deliver excellent customer service at the front desk.
• Ensure smooth check-in and check-out experiences.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Hospitality Training

Tools

Hotel Management Software

Job description

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Job Summary

We are seeking a friendly, professional, and well-organized Hotel Receptionist to join the front desk team in one of our client hotels. As the first point of contact for guests, you will play a crucial role in delivering excellent customer service and ensuring a smooth check-in and check-out experience. The ideal candidate is personable, efficient, and thrives in a fast-paced hospitality environment.

Job Summary

We are seeking a friendly, professional, and well-organized Hotel Receptionist to join the front desk team in one of our client hotels. As the first point of contact for guests, you will play a crucial role in delivering excellent customer service and ensuring a smooth check-in and check-out experience. The ideal candidate is personable, efficient, and thrives in a fast-paced hospitality environment.

Requirements

High school diploma or equivalent; additional hospitality training is a plus.

Previous experience in customer service or as a receptionist preferred.

Proficiency in hotel management software (e.g., Opera, Muse, PMS, ONQ, Emma) is a plus.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to remain calm and professional under pressure.

Flexibility to work various shifts, including evenings, weekends, and holidays.

Working Conditions

Front desk shifts may involve standing for extended periods (7-3.30 and 2.30-11)

Work hours may vary depending on hotel needs (shift-based, including weekends and holidays).

Uniform or dress code adherence required.

**Pay: £12.21 per hour**

**Expected hours: 20 – 40 per week**

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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