Hotel Manager

Travelodge; Cheltenham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Room discounts

Food and beverage discounts

Pension scheme

28 days annual leave

Annual bonus potential

Job summary

Travelodge Cheltenham seeks a Hotel Manager to lead and develop the hotel team, delivering outstanding guest experiences. You will coach staff, implement development plans, and ensure brand standards in food and service.

In this role you’ll drive customer satisfaction, manage rotas and finances, and contribute to sales growth through upselling. A welcoming induction and strong leadership are essential to succeed in a fast-paced environment.

Qualifications

• Experience leading a frontline service team in a fast-paced environment.
• Strong communication and coaching skills with a customer-centric approach.
• Ability to work towards KPIs and drive improvements.

Responsibilities

• Lead, coach and motivate hotel teams to deliver outstanding guest experiences.
• Create development plans for team members and oversee induction for new hires.
• Ensure brand standards in food, beverage (Bar Cafe hotels) and service quality.
• Maximise sales through upselling and cross-selling initiatives.
• Review customer feedback and implement targeted improvement plans.
• Oversee cleanliness, maintenance and health & safety compliance.
• Manage rotas, banking and general operations to support performance.

Skills

Team leadership

Customer service

Communication

KPI targets

Job description

Job Description

Find where you belong!

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.

What’s it all about?

As a Hotel Manager at Travelodge Cheltenham, on a Full Time basis, you would be responsible for leading, coaching and motivating the hotel teams.

Your role would also include:

• Working with team members to create personal development plans for their career growth


• Recruiting motivated team members and making sure they have a warm and welcoming induction


• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)


• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)


• Reviewing customer feedback to produce targeted action plans for improvement as required


• Making sure rooms and public areas are cleaned using company best practice


• Reporting and overseeing any repairs or maintenance needed


• Additional responsibilities include rota management, banking and health & safety


• Driving awareness and engagement for our Team Members to earn more through our incentive schemes

Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in.

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this \"Better Me\".

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.

You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.

You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

What are the extra benefits of working for Travelodge?

• £32,000


• Opportunity to earn an annual bonus of up to 13% by achieving KPI targets with further F&B bonus potential


• Flexible and part time working hours


• 50% discount on rooms plus food and soft drinks


• Discounts for friends and family with thousands of rooms at £19.99


• £50 voucher on each work anniversary


• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)


• High street retailer and mobile phone discounts


• Pension scheme totalling 8% (employer contribution 3%)


• To find out what our Hotel Managers get up to take a look at our short video: Click here for Video