Hotel Manager

Balmoral Arms; Ballachulish; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Wagestream

Echo platform

Career development

Employee recognition and rewards

Exclusive hotel discounts for staff

Locations in scenic settings

Job summary

Crerar Hotels is seeking a Hotel Operations Manager to lead day-to-day operations across departments, ensuring exceptional guest service and operational efficiency.

Reporting to the Cluster General Manager, you will drive service standards, develop teams, and implement process improvements across stunning Scottish hotels.

Qualifications

• Experience leading hotel operations and multiple departments.
• Strong ability to drive service standards and guest satisfaction.
• Proven track record in operational efficiency and cost control.

Responsibilities

• Lead and oversee all hotel operations to ensure seamless daily experience for guests.
• Report to Cluster General Manager and partner with department heads.
• Drive continuous improvement, staff development and culture across the hotel.

Skills

Leadership

Operations management

Guest service excellence

Stakeholder management

Job description

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As a Hotel Operations Manager at Crerar Hotels, you will play a pivotal role in leading and overseeing all aspects of the hotel’s operations. Reporting to our Cluster General Manager. You will be responsible for ensuring exceptional service standards, driving operational efficiency, and supporting a high-performing team across all departments. Your leadership will be key in fostering a positive workplace culture, streamlining processes, and maintaining excellent communication throughout the hotel. With your strategic vision, strong organisational skills, and attention to detail, you will ensure that daily operations run smoothly and contribute to the overall success of the business. If you thrive in a dynamic environment and are passionate about leading a team to deliver outstanding guest experiences, this is an exciting opportunity for you.

Why Work with Us?

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
• Additional - Some of our hotels also offer additional benefits such as contributions towards driving lessons (after 1 years service) as well as Birthday days off

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day.