Operations and F&B Manager

Balmoral Arms; Pitlochry; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Wagestream

Echo

Career Development

Employee recognition and reward scheme

Exclusive Discounts

Work in breathtaking locations

Job summary

Crerar Hotels is seeking an Operations and F&B Manager to oversee all departmental operations with a focus on the F&B side, ensuring smooth hotel performance. The role requires senior management experience in quality hotels, with a management degree or equivalent industry background and proficiency with PMS/POS systems.

You will work with the General Manager to hit budget targets, train staff, and drive guest-focused upselling.

Qualifications

• Senior management experience in a quality hotel setting.
• Background in management degree or equivalent industry experience.
• Strong understanding of PMS/POS systems and guest services.

Responsibilities

• Oversee all departmental operations with a focus on F&B to ensure smooth hotel running.
• Collaborate with all departments to anticipate and exceed guest expectations.
• Assist with budget and P&L reviews and stock yield management.
• Train and develop staff to deliver exceptional guest experiences.
• Drive upselling and leverage hotel amenities to enhance guest value.
• Stay calm and multi-task in a fast-paced environment.

Skills

Leadership

Guest services

Multi-tasking

Education

Management degree or equivalent industry experience

Tools

PMS / POS systems

Job description

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As an Operations and F&B Manager at Crerar Hotels, you will be entrusted with overseeing all departmental operations with a focus on the F&B department to ensure the smooth running of the hotel. With experience in a senior management position at a quality hotel and a background in either a Management degree or equivalent industry experience, you will bring a strong understanding of PMS/POS systems and a high level of professionalism to the role. This full-time, flexible position requires working weekends and involves collaborating closely with all hotel departments to anticipate and exceed guest expectations. Your ability to stay calm under pressure and multi-task efficiently in a fast-paced environment will be key. You will work directly with the General Manager to achieve the hotel’s vision and strategy, contribute to budget and P&L reviews, and take responsibility for stock yield and management. In addition, you'll handle guest inquiries, train and develop staff, and leverage your knowledge of the hotel’s amenities to drive upselling and enhance the overall guest experience.

Why Work with Us?

On top of the fantastic benefits below, we offer a salary/hourly rate of £XXXX

• Wagestream – Get instant access to your earned wages when you need them.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day.