Hotel Housekeeping Lead — Grow Team & Guest Satisfaction

WGC Ltd.; Peterborough; On-site; GBP 31,400 - 42,600; Full time

Benefits offered by this job

Life Insurance

Employee Assistance Programme

Discounts from retailers

Hotel and flight discounts

Pension scheme

28 days holiday

Training budget £10,000 per year

Job summary

WGC Ltd is seeking a Head Housekeeper to lead and support the housekeeping team in a busy hotel environment in Peterborough. You will report to the Area Manager and drive day-to-day operations of the housekeeping department, ensuring high standards and efficient service.

WGC offers a comprehensive package, training funding up to £10,000 per year, and opportunities for career progression within the company. Enjoy fixed hours and a range of health and financial benefits as part of the role.

Qualifications

• Experience in a housekeeping environment.
• Ability to deliver a consistent level of service in a challenging environment.
• Commitment to diversity, equity and inclusion.

Responsibilities

• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy, COSHH/Manual Handling.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets.
• Manage expenditure and payroll to ensure budgets are achieved.
• Participate in training to improve skills and performance.
• Solve routine challenges that occur on the job.

Job description

WGC Ltd is seeking a Head Housekeeper to lead and support the housekeeping team in a busy hotel environment in Peterborough. You will report to the Area Manager and drive day-to-day operations of the housekeeping department, ensuring high standards and efficient service.

WGC offers a comprehensive package, training funding up to £10,000 per year, and opportunities for career progression within the company. Enjoy fixed hours and a range of health and financial benefits as part of the role.