Assistant Head Housekeeping - Lead Teams & Guest Experience

WGC Ltd.; Greater London; On-site; GBP 26,208 - 32,032; Full time

Benefits offered by this job

Fixed hours contract

Flexible working hours

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from top retailers

Training budget

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is hiring an Assistant Head Housekeeper in Hayes, Greater London. This role focuses on maintaining high housekeeping standards and ensuring efficiency across room cleaning operations. Candidates should have previous experience in housekeeping and possess strong customer service skills.

The position offers an hourly rate of £14.00, fixed hours, and various employee benefits including an annual training budget up to £10,000, life insurance, and flexible working hours. WGC is committed to diversity and welcomes candidates from all backgrounds.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging scenarios.
• Eagerness to join a company with strong development potential.

Responsibilities

• Check rooms per company standard.
• Improve productivity and efficiency of room cleaning.
• Analyse guest data for resources planning.
• Maintain communication with team members.
• Enhance guest satisfaction.
• Adhere to Health and Safety policies.
• Recruit and manage team performance.
• Deliver and exceed financial targets.
• Manage expenditure and payroll within budgets.
• Participate in training to enhance skills.
• Resolve routine challenges.

Skills

Housekeeping experience

Customer service skills

Team management

Health and Safety knowledge

Job description

WGC Ltd. is hiring an Assistant Head Housekeeper in Hayes, Greater London. This role focuses on maintaining high housekeeping standards and ensuring efficiency across room cleaning operations. Candidates should have previous experience in housekeeping and possess strong customer service skills.

The position offers an hourly rate of £14.00, fixed hours, and various employee benefits including an annual training budget up to £10,000, life insurance, and flexible working hours. WGC is committed to diversity and welcomes candidates from all backgrounds.