Lead Housekeeping & Elevate Guest Experience

WGC Ltd.; Northampton; On-site; GBP 29,700 - 36,300; Full time

Benefits offered by this job

Fixed hours contract available

Flexible hours

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from top retailers

Training budget of up to £10,000

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is looking for a Head Housekeeper in Northampton. This role involves leading the housekeeping team to ensure a high standard of room cleanliness and guest satisfaction. Responsibilities include managing team performance, improving productivity, and maintaining communication with hotel management. Candidates should have previous housekeeping experience, strong leadership skills, and a commitment to health and safety. WGC Ltd. offers an annual training budget of up to £10,000 and a supportive work environment.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver a consistent level of service in challenging conditions.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Analyze guest data for resource planning.
• Maintain strong communication with hotel management and staff.
• Identify improvements for guest satisfaction.
• Adhere to Health and Safety policies.
• Recruit, train, and manage the housekeeping team.
• Achieve financial targets and manage budgets.
• Participate in training programs.

Skills

Housekeeping experience

Team management

Guest satisfaction improvement

Health and Safety adherence

Job description

WGC Ltd. is looking for a Head Housekeeper in Northampton. This role involves leading the housekeeping team to ensure a high standard of room cleanliness and guest satisfaction. Responsibilities include managing team performance, improving productivity, and maintaining communication with hotel management. Candidates should have previous housekeeping experience, strong leadership skills, and a commitment to health and safety. WGC Ltd. offers an annual training budget of up to £10,000 and a supportive work environment.