Assistant Head Housekeeper - Lead Team & Guest Satisfaction

WGC Ltd.; Leeds; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

DiscountStore with discounts from ASDA, O2 & more

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. in Leeds is seeking an Assistant Head Housekeeper to support the housekeeping department. In this role, you will enhance productivity, ensure guest satisfaction, and maintain strong relationships with the hotel team.

You will also be responsible for team recruitment, training, and managing performance daily. An excellent package including health insurance and training opportunities is offered, along with a commitment to diversity and inclusion in the workplace.

Qualifications

• Proven experience in housekeeping or similar environment.
• Ability to manage and motivate a team.
• Strong understanding of cleanliness and safety standards.

Responsibilities

• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Maintain strong relationships with hotel team and suppliers.
• Identify ways to improve Guest Satisfaction.
• Manage expenditure and payroll to meet budgets.

Skills

Team management

Productivity improvement

Guest satisfaction analysis

Health and Safety compliance

Job description

WGC Ltd. in Leeds is seeking an Assistant Head Housekeeper to support the housekeeping department. In this role, you will enhance productivity, ensure guest satisfaction, and maintain strong relationships with the hotel team.

You will also be responsible for team recruitment, training, and managing performance daily. An excellent package including health insurance and training opportunities is offered, along with a commitment to diversity and inclusion in the workplace.