Head Housekeeper

WGC Ltd.; Peterborough; On-site; GBP 31,400 - 42,600; Full time

Benefits offered by this job

Life Insurance

Employee Assistance Programme

Discounts from retailers

Hotel and flight discounts

Pension scheme

28 days holiday

Training budget £10,000 per year

Job summary

WGC Ltd is seeking a Head Housekeeper to lead and support the housekeeping team in a busy hotel environment in Peterborough. You will report to the Area Manager and drive day-to-day operations of the housekeeping department, ensuring high standards and efficient service.

WGC offers a comprehensive package, training funding up to £10,000 per year, and opportunities for career progression within the company. Enjoy fixed hours and a range of health and financial benefits as part of the role.

Qualifications

• Experience in a housekeeping environment.
• Ability to deliver a consistent level of service in a challenging environment.
• Commitment to diversity, equity and inclusion.

Responsibilities

• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy, COSHH/Manual Handling.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets.
• Manage expenditure and payroll to ensure budgets are achieved.
• Participate in training to improve skills and performance.
• Solve routine challenges that occur on the job.

Job description

Delta Hotels Peterborough, Delta Hotels Peterborough, Lynch Wood, Peterborough, PE2 6GB

Rate: £37000.00 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:

• Life Insurance


• DiscountStore with discounts from ASDA, O2 & more


• Discounted hotels and flights


• Employee Assistance Programme, Includine HSF Assist


• Low-cost health insurance


• Full workplace pension scheme


• 28 days holiday

Your role will include:

• Work to improve productivity and efficiency of room cleaning


• Analyse guest data to plan resources and materials required to meet operational requirements


• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice


• Identify ways to improve Guest Satisfaction


• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling


• Recruit, train, manage and monitor team performance daily/weekly


• Deliver and exceed financial targets


• Manage expenditure and payroll to ensure budgets are achieved


• Participate in training to improve skills and performance


• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829

WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215