Hotel Guest Services Team Member – Front Desk & Breakfast

Premier-Inn; Uttoxeter; On-site; GBP 6,500 - 11,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60% оф

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Full training and ongoing support

Job summary

Premier Inn Uttoxeter is hiring a Ground Floor Team Member to warmly welcome guests, assist with check-in, and help with breakfast or dinner service. You’ll answer questions, resolve issues and keep public areas tidy to ensure a smooth guest stay.

Roles involve shifting during evenings and weekends, with training provided and opportunities to develop within Premier Inn. A friendly, proactive approach is essential.

Qualifications

• Friendly and customer-focused attitude at all times.
• Ability to stay calm and professional during busy periods.
• Willingness to learn the Premier Inn service standards.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or dinner as required
• Answer questions and help resolve issues
• Keep reception, restaurant and public areas clean and presentable
• Support teammates across the hotel during busy periods
• Ensure every guest feels looked after from arrival to departure

Skills

Customer service

Communication

Teamwork

Job description

Premier Inn Uttoxeter is hiring a Ground Floor Team Member to warmly welcome guests, assist with check-in, and help with breakfast or dinner service. You’ll answer questions, resolve issues and keep public areas tidy to ensure a smooth guest stay.

Roles involve shifting during evenings and weekends, with training provided and opportunities to develop within Premier Inn. A friendly, proactive approach is essential.