Hotel General Manager: Lead Guest Experience & Team

Baxterstorey; Abingdon; Vor Ort; GBP 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

28 Days holiday including bank hols

Birthday off

Volunteering days

24 weeks enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Apprenticeships opportunities

Zusammenfassung

BaxterStorey in Abingdon is seeking an experienced Hotel General Manager to lead day-to-day operations across Front Office, Housekeeping, Food & Beverage, Maintenance and Events, ensuring exceptional service and guest satisfaction.

You will recruit, train and coach managers, control budgets and revenue, and foster a positive, inclusive culture while maintaining health, safety and brand standards. The role is full-time with a strong focus on development.

Qualifikationen

• Strong leadership and team management required.
• Excellent customer service and interpersonal abilities.
• Financial and commercial awareness.
• Strong organisational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Hospitality Management qualification or equivalent.
• Experience managing multi-department hotel operations.
• Knowledge of hotel property management systems (PMS).
• Food Safety and Health & Safety qualifications.

Aufgaben

• Oversee day-to-day operations of hotel departments including Front Office, Housekeeping, F&B, Maintenance and Events.
• Ensure service standards and guest satisfaction are consistently met.
• Lead, coach, and develop departmental managers and staff.
• Manage budgets, forecasts, and financial performance; monitor revenue and costs.
• Support sales and marketing to increase occupancy and revenue.

Kenntnisse

Leadership & team management

Customer service

Financial awareness

Organisational skills

Problem solving

Hospitality management qualification

Multi-department hotel ops

PMS knowledge

Food Safety & Health & Safety

Jobbeschreibung

BaxterStorey in Abingdon is seeking an experienced Hotel General Manager to lead day-to-day operations across Front Office, Housekeeping, Food & Beverage, Maintenance and Events, ensuring exceptional service and guest satisfaction.

You will recruit, train and coach managers, control budgets and revenue, and foster a positive, inclusive culture while maintaining health, safety and brand standards. The role is full-time with a strong focus on development.