Hotel General Manager — Lead Exceptional Hospitality & Growth

WSH Group; Abingdon; Vor Ort; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Pension & life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Training opportunities

Apprenticeships

Zusammenfassung

BaxterStorey is seeking a Hotel General Manager to lead multi-department operations and drive exceptional guest experiences across all outlets. You will motivate and develop teams, manage budgets, forecasts and revenue, while upholding brand standards and safety.

You will oversee Front Office, Housekeeping, Food & Beverage, Maintenance and Events, ensuring service excellence, staff engagement, and compliant operations.

Qualifikationen

• Strong leadership and team management capabilities.
• Excellent customer service and interpersonal abilities.
• Financial and commercial awareness.
• Strong organisational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Hospitality Management qualification or equivalent.
• Experience managing multi-department hotel operations.
• Knowledge of hotelProperty management systems (PMS).
• Food Safety and Health & Safety qualifications.

Aufgaben

• Oversee day-to-day operations of all hotel departments (Front Office, Housekeeping, F&B, Maintenance, Events).
• Lead, motivate, and develop departmental managers and staff; recruit, train and review performance.
• Ensure exceptional guest service and handle escalated issues promptly.
• Ensure compliance with health & safety, food safety, and company policies; conduct risk assessments.
• Support sales activities and build relationships with corporate clients; identify growth opportunities.

Kenntnisse

Leadership

Customer service

Financial awareness

Organisational skills

Problem solving

Hotel operations

PMS knowledge

Ausbildung

Hospitality Management qualification

Tools

PMS

Jobbeschreibung

BaxterStorey is seeking a Hotel General Manager to lead multi-department operations and drive exceptional guest experiences across all outlets. You will motivate and develop teams, manage budgets, forecasts and revenue, while upholding brand standards and safety.

You will oversee Front Office, Housekeeping, Food & Beverage, Maintenance and Events, ensuring service excellence, staff engagement, and compliant operations.