Hospitality Deputy General Manager — Events Lead

WSH Group; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Volunteer days

Birthday off

Grandparent leave

Maternity leave

Pension and life insurance

PerkBox discounts

Wellbeing hub

Employee assistance programme

Free meals at work

Career development opportunities

Apprenticeships for all levels

Job summary

BaxterStorey is seeking an experienced Deputy General Manager to join our hospitality team at a prestigious contract in London. You will lead a talented team, ensuring day-to-day catering and hospitality operations deliver outstanding service and memorable experiences during events and peak periods.

The role emphasizes strong events management, a passion for food and service, and a hands-on leadership style.

Qualifications

• Previous management or supervisory experience within catering, hospitality or a similar fast-paced environment.
• Strong events management experience.
• A genuine passion for food, service and the customer experience.
• A visible, hands-on leadership style.
• The ability to inspire, motivate and develop a team.
• A commercial mindset and an eye for detail.
• Confidence building strong relationships with clients, customers and colleagues.
• The energy and flexibility to thrive in a varied hospitality environment.

Responsibilities

• Support the General Manager in delivering an outstanding catering and hospitality experience.
• Lead, motivate and develop the team, creating a positive and high-performing working environment.
• Take a visible, hands-on approach, supporting the operation during busy service periods and events.
• Plan, coordinate and deliver a variety of events, ensuring they run smoothly from initial preparation through to delivery.
• Maintain consistently high standards of food presentation, service and customer experience.
• Build strong relationships with the client, customers and key stakeholders.
• Support team training, development and performance, helping colleagues reach their full potential.
• Support the commercial performance of the contract, identifying opportunities to drive sales and manage costs effectively.
• Ensure excellent standards of cleanliness, food safety, health and safety and operational compliance.
• Respond quickly and positively to changing operational requirements and customer needs.
• Support continuous improvement, bringing new ideas and creativity to the catering, hospitality and events offer.

Skills

Events management

Leadership

Customer service

Team development

Communication

Commercial mindset

Client relationships

People management

Job description

BaxterStorey is seeking an experienced Deputy General Manager to join our hospitality team at a prestigious contract in London. You will lead a talented team, ensuring day-to-day catering and hospitality operations deliver outstanding service and memorable experiences during events and peak periods.

The role emphasizes strong events management, a passion for food and service, and a hands-on leadership style.