Hotel Manager: Lead Guest Experience & Team Performance

DoubleTree by Hilton; Hull and East Yorkshire; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bed & Breakfast stays

F&B discount

Employee assistance programme

Pension

Additional annual leave

Learning & development

Job summary

leaf HOSPITALITY is seeking an experienced Hotel Manager to lead the day-to-day operations at our Hull property, ensuring exceptional guest experiences and strong commercial performance. You will guide a diverse team across departments and report to the General Manager.

This is a hands-on leadership role in a fast-paced environment, with a focus on standards, guest satisfaction, team engagement and delivering results.

Join a growing UK hotel operator committed to excellence and career development.

Qualifications

• Proven leadership in a hotel management role.
• Strong operational knowledge across hotel departments.
• Passion for delivering exceptional guest experiences.
• Excellent leadership, communication and people management skills.
• Strong commercial awareness and business acumen.
• Ability to analyse performance and identify opportunities for improvement.

Responsibilities

• Lead the day-to-day operation of the hotel, ensuring exceptional service and operational standards.
• Drive guest satisfaction and create memorable experiences throughout the guest journey.
• Lead, coach and support department leaders and their teams.
• Monitor and improve operational performance across all areas of the hotel.
• Support the delivery of revenue, profitability and budget objectives.
• Ensure compliance with all legal, health and safety, brand and company requirements.
• Analyse business performance and implement improvements where required.
• Foster a positive, inclusive and high-performing culture.
• Manage resources effectively to support operational and commercial success.
• Build strong relationships with guests, team members and key stakeholders.

Skills

Leadership

Operations management

Guest experience

Commercial awareness

Performance analysis

People management

Job description

leaf HOSPITALITY is seeking an experienced Hotel Manager to lead the day-to-day operations at our Hull property, ensuring exceptional guest experiences and strong commercial performance. You will guide a diverse team across departments and report to the General Manager.

This is a hands-on leadership role in a fast-paced environment, with a focus on standards, guest satisfaction, team engagement and delivering results.

Join a growing UK hotel operator committed to excellence and career development.