Hotel Front Office Host

Chessington World of Adventures Resort; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular adventure resort in London is seeking a Hotel Front Office Host who will be the first point of contact for guests. Responsibilities include checking-in/out guests, resolving inquiries, and ensuring a welcoming atmosphere. The ideal candidate has a positive attitude and enjoys working in a fast-paced team environment. This fixed-term role offers competitive pay and great perks.

Benefits

Competitive hourly rate

Discounts on over 1000 retailers

25% discount in on-site retail

40% discount on Lego

20 free tickets to Merlin Attractions

Ongoing training opportunities

Qualifications

• Enjoy working in a fast-paced environment.
• Deliver an amazing experience to guests.
• Work effectively as part of a team.

Responsibilities

• Check-in/check-out guests warmly.
• Resolve guest inquiries and feedback.
• Maintain high cleaning standards.

Skills

Positive attitude

Teamwork

Customer service

Job description

Overview

What you'll bring to the team: Location: Chessington World of Adventures Resort, KT9 2NE. Hours: Shifts cover hours between 6.50am to 10pm across a 7 day rota. Advert closing date: 26th September 2025. Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible. Here at Chessington World of Adventures our 2025 season is in full swing, and we are recruiting for Hotel Front Office Hosts to join the team!

Responsibilities

As a front office host, you will be the face of our hotels and the first point of contact for our guests, ensuring they are given a warm welcome and goodbye on arrival and when heading home or to the park. You will be responsible for checking-in/checking-out guests, ensuring they are given all the required information they need, showing enthusiasm while being proactive going above and beyond for guests to make sure they have the best possible experience. Day to day your role will include, but is not limited to:

• Resolving guest enquires and feedback to the best of your ability to a high standard promoting return visits
• Confidently answering telephone enquires quickly and efficiently and taking advantage of upselling opportunities
• Helping maintain the hotel by keeping high cleaning standards, reporting and removing hazards and highlighting potential improvements

Fixed term contract to November 2025. Working weekends and bank holidays as required.

Qualifications & Experience

All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver an amazing experience to our Guests!

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities